New Customer Concierge Professional
About the role
Vivint Smart Home, an NRG owned company, is seeking a New Customer Concierge Professional to join our team. This position involves making outbound calls to customers who have had their systems installed for 30 days to 18 months. The goal is to resolve technical and billing concerns, educate customers on the full capabilities of their smart home, and ensure a seamless journey from sale through installation.
Responsibilities
- Proactively resolve technical and billing concerns for customers
- Educate customers on the full capabilities of their smart home
- Ensure a seamless journey from sale through installation
- Drive revenue and customer satisfaction by overcoming challenges and handling rejection
- Explain complex product offerings in a simple and persuasive manner
- Stay current with evolving product and service offerings, industry trends, and sales techniques
Requirements
- Must be at least 18 years old
- Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
- Able to work Full-time (schedule is flexible)
- Prior sales experience is a plus
- Bilingual (fluent in English & Spanish) is a plus
- Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately
Qualifications
- Must be at least 18 years old
- Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
- Able to work Full-time (schedule is flexible)
- Prior sales experience is a plus
- Bilingual (fluent in English & Spanish) is a plus
- Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately
Skills
- Grit and Resilience
- Effective Communication
- Continuous Learning
Benefits
- Investment in your growth and celebration of your wins
Pay
- Salary level, title, and/or salary may be adjusted based on the applicant's experience or skills
Schedule
- Full-time (schedule is flexible)
Company Information
Vivint Smart Home is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.