New Business Development - East

Key Responsibilities

• Drive Service Contract Attachment
  • Grow net-new service contract bookings through proactive prospecting and account expansion
  • Increase point-of-sale (PoS) attachment by partnering closely with instrument sales and channel teams
  • Identify gaps in service coverage across the installed base and convert them into contract opportunities
  • Support at-risk renewals to protect and expand revenue
  • Build and execute account plans that increase service penetration and customer lifetime value
• Create and Manage New Business Pipeline
  • Create and manage a strong pipeline of qualified opportunities, with clear next steps and accurate forecasting
  • Generate demand through direct outreach, campaigns, and cross-functional collaboration
  • Use CRM and data insights to track progress, improve conversion, and drive accountability
• Develop Connectivity Opportunities
  • Identify and qualify connectivity opportunities that complement service contracts
  • Lead connectivity sales cycles from discovery through close, independently or with technical partners
  • Explain technical capabilities in simple terms and connect them to customer outcomes
  • Partner with product and technical teams to design solutions that fit customer environments
• Engage Strategically with Customers
  • Build relationships with new and underpenetrated accounts, including key decision-makers
  • Position service and connectivity as solutions that improve uptime, compliance, and productivity
  • Capture customer feedback and use it to refine account strategy and inform internal teams
• Collaborate Across Teams
  • Partner with instrument sales, service teams, renewals, and channel partners to maximize attachment and pipeline growth
  • Align stakeholders around priorities and drive coordinated execution
  • Support channel-led opportunities and expansion efforts

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of sales experience, including strong success in new business development roles. 7+ years, ideal.
• Proven ability to build pipeline and close complex deals with multiple stakeholders
• Track record of driving service contract or recurring revenue growth
• Experience selling service contracts, aftermarket services, or lifecycle solutions
• Exposure to connectivity, digital, or network-based solutions
• Background in laboratory instrumentation or life sciences
• Strong consultative selling skills with both technical and business audiences

Work Environment

• Field-based with regular customer engagement
• Approximately 50% travel
• Paid time off (PTO)
• Paid holidays
• Paid parental leave
• Accident and life insurance
• Short- and long-term disability
• Competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP)