New Accounts Representative- Full-Time

About the role

Join Our Team as New Accounts Representative! Are you ready to embark on a rewarding journey in banking? As a New Accounts Representative, you'll play a pivotal role in our branch, ensuring seamless account management and exceptional customer service.

Responsibilities

• Sales Enthusiast : Cross-selling our bank's products and services will be second nature to you. Plus, you'll manage safe deposit boxes, ensuring our clients' valuables are secure.
• Detail-Oriented : Accuracy matters. You'll meticulously record account information, address customer inquiries, and rectify any errors.
• Compliance Champion : Navigating regulatory requirements is part of your skill set. You'll obtain necessary clearances and adhere to established procedures.
• Distribution : Before opening an account, you'll provide customers with all necessary disclosures.
• Customer Interviews : You'll interview customers, explaining available financial services and tailoring solutions to their needs.
• Follow-Up : By tracking personal information, you'll build lasting relationships and follow up promptly.
• Data Entry : Account details obtained from customers will be accurately entered into our systems.
• Referrals and Clearances : When customers seek additional services, you'll refer them to the right staff and obtain necessary clearances.
• Check Orders and Safe Deposit Vaults : Managing check orders and admitting customers to safe deposit vaults will be part of your routine.
• Uncollected Funds : You'll place new account uncollected funds on hold and notify customers.
• Teller Transactions : Fulfilling Customer Service Representative duties, including processing teller transactions, will be part of your role.
• Cash Handling : Verifying signatures and ensuring authentication measures are met when cashing checks or disbursing funds.

Requirements

• High school diploma or GED required, with at least one year of experience in a financial institution, customer service, sales, or operations role—or an equivalent combination of education and experience.
• Demonstrated ability to communicate effectively with customers and coworkers, both verbally and in writing, and to apply common sense and judgment when handling non-routine situations or customer issues.
• Working knowledge of banking operations and policies, basic math skills including the ability to calculate interest, balance accounts, and accurately count cash and negotiable instruments.

Preferred Requirements

• Prior experience opening consumer deposit accounts (e.g., checking, savings, IRAs, CDs), distributing required disclosures, placing Reg CC holds, processing check orders, and completing documentation in accordance with bank policies.
• Demonstrated ability to identify customer needs, cross-sell bank products and services, make appropriate referrals, and build long-term customer relationships through effective follow-up and service excellence.
• Working knowledge of teller functions including processing deposits and withdrawals, cashing checks, verifying signatures and authentication, admitting customers to safe deposit vaults, and balancing cash in a high-volume environment.

Benefits

Oak Valley Community Bank also offers a comprehensive benefits package that includes medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills, experience, and internal equity.

Pay

Final compensation will be based on skills, experience, and internal equity. Good-faith estimate upon hire: $19.71 – $26.44 per hour.

Schedule

Full-time position.