Network Watch Officer

About the role

Zachary Piper Solutions is seeking a Network Watch Officer to support a company focused on enterprise IT operations and network support for a large-scale Department of Defense environment. This position is on-site in Quantico, VA. The Network Watch Officer will provide Tier 1 operational monitoring, incident response, and technical support for mission-critical network infrastructure. This position would be an October 1, 2026 start date.

Responsibilities

• Monitor unclassified and classified enterprise networks, including email, voice, and official message traffic.
• Provide Tier 1 First Contact Resolution and after-hours Service Desk support, including routine operational checks and maintenance monitoring.
• Troubleshoot technical issues and resolve or escalate incidents as appropriate.
• Open, manage, update, and close service tickets within established processes.
• Correlate network events and incidents to support effective IT service management and operational awareness.

Required Qualifications

• 3+ years of customer service experience in an IT environment.
• Experience with IT ticketing systems and enterprise network monitoring tools.
• 1+ year of experience with router and switch configuration and troubleshooting.
• Strong technical troubleshooting, incident management, and customer support skills.
• High School Diploma or equivalent.
• Security+ Certification required.
• Active Secret Clearance required.

Pay & Benefits

• Salary Range: $60,000 - $80,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law