Network Operations Watch Officer

About the role

This position requires U.S. citizenship with an active TS/SCI clearance. It involves enabling C2 of the DODIN by monitoring, directing, controlling, coordinating, de-conflicting, synchronizing, and reporting the current connectivity status of the physical layer Transport supporting DODIN to DJOC Battle Captains and DISA Current Operations senior leaders. This is a shift work position requiring at least 1 weekend shift per week and potentially working on holidays. Additionally, the position is an active participant in the Contingency Support and the Emergency Readiness Group (ERG).

Responsibilities

• Provide in-depth knowledge and recommendations to the Battle Captain on potential impacts and possible routing options to restore key warfighter resources.
• Execute in real time according to contractual SLAs, analyzing reported outages and contacting the DJOC Battle Captain within 15 minutes of receipt.
• Track and maintain positive knowledge of the status and restoration process of Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-level high-capacity circuits/trunks and links.
• Provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other senior leaders.
• Create network topologies and arch diagrams as needed.

Requirements

• Active TS/SCI security clearance.
• Bachelor's degree in a relevant technical discipline and 4+ years of overall related experience. Additional experience, education, and training may be considered in lieu of degree.
• Experience with various Microsoft technologies such as MS Office 2013 (Word, Excel, and PowerPoint) and SharePoint.
• Experience with system applications: Global Ticket Management System (GTMS), Remedy, World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).
• Good oral and written communication skills.
• Strong interpersonal, organizational, and problem-solving skills.
• The individual needs to be flexible, dependable, and able to multi-task with priorities.

Qualifications

• Currently possess DoD 8750 certification at IAT level II, Security+ce.
• Experience with support applications: Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), Direct Connect Online (DCO), SKIWEB, ITIL V3.
• Demonstrated experience of providing excellent customer service.

Skills

• Understanding of the physical layer of the DODIN and how it supports DISA’s mission.
• Knowledge of various Microsoft technologies and system applications.
• Ability to analyze and report on outages and provide recommendations.
• Effective communication and problem-solving skills.

Benefits

Pay Range: $73,450.00 - $132,775.00

Additional benefits include employment benefits such as competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

Pay

$73,450.00 - $132,775.00

Schedule

Shift work with at least 1 weekend shift per week and potentially working on holidays.

Leidos

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