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Jobs · Information Technology · Maryland

Network Operations Watch Officer

Apex Systems · Fort Meade, MD · 2 wk ago
Information TechnologyContract

About the role

This position requires providing in-depth knowledge and recommendations on potential impacts and routing options to restore key resources. A successful candidate will understand the physical layer of the information network and support the mission to provide, operate, and assure command and control, information-sharing capabilities, and a globally accessible enterprise information infrastructure. This role involves working in a Network Operations Center (NOC) environment or as a Watch Officer.

Responsibilities

  • C Conduct initial analysis of reported outages and communicate with the Battle Captain within 15 minutes.
  • Track current outages impacting the network, such as fiber cuts, equipment failures, or facility outages.
  • Maintain knowledge of the status and restoration process for Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-capacity circuits.
  • Create network topologies and architecture diagrams as needed.

Requirements

  • Master's degree with 2+ years of experience.
  • Or, Bachelor's degree with 4+ years of experience.
  • Or, Associate's degree with 6+ years of experience.
  • Or, 8+ years of experience in lieu of a degree.

Qualifications

  • Experience in a NOC environment or as a Watch Officer; a telecommunications or satellite background is also applicable.
  • Basic networking experience to understand and report on issues like fiber cuts, equipment failures, and facility outages.
  • Experience with any ticketing system, such as Global Ticket Management System (GTMS) Remedy.
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and SharePoint.
  • Experience with applications like World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).

Skills

  • Effective oral and written communication skills.
  • Strong interpersonal, organizational, and problem-solving abilities.
  • Must be flexible, dependable, and able to multi-task with shifting priorities.
  • Possession of a current DoD 8750 certification at IAT level II, such as Security+ CE.
  • Experience with support applications including Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), or Direct Connect Online (DCO).
  • Familiarity with ITIL v3 framework.
  • Experience briefing senior leaders.
  • Demonstrated experience providing excellent customer service.

Schedule

This position requires working one of two available shifts. One opening is for Wednesday – Sunday, 1:00 PM – 9:00 PM. The second opening is for Sunday – Thursday, 9:00 PM – 5:00 AM.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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