Network Telecom Administrator

About the role

Patriot, LLC is seeking a Network Telecom Administrator to join our mission essential team. The candidate will work as a member of an enterprise support team providing both local and remote support. Respond to network and telecom trouble tickets to include both wired and wireless connections and bandwidth issues, as well as VoIP phone and voice mail problems. Support IP assignment/DNS host name entry into Infoblox system.

Responsibilities

• Support IP assignment/DNS host name entry into Infoblox system
• Network Coordination: Coordination for projects, site upgrades and team communication of device configurations and site support
• Network Documentation: Visio diagramming of network topologies, Excel and Word documentation of procedures, How To’s, and Work Instructions
• Network Infrastructure: Support site switches, VoIP phone system equipment, and communications devices
• Network Support & Management: Support operations equipment and devices. All network related equipment and communications management and support for VoIP infrastructure
• Cross connections of lines and cable runs
• Ethernet custom cabling and fiber connections to out buildings and ordering specs for new operations equipment and cables used to connect them
• Network – Voice Telecom: VoIP phone setup, analog phone cabling/punch down

Requirements

• 1 to 4 years’ experience depending on level of education
• Knowledge of an enterprise computing environment
• Knowledge of network wiring/cabling
• Knowledge of managed switches
• Knowledge of network troubleshooting and problem-solving techniques
• Knowledge of distributed processing operations, procedures, and equipment
• Knowledge of computers and software
• Ability to monitor and resolve problems with distributed computer systems components
• Ability to identify and define user enterprise network needs
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with others
• Ability to plan, organize and coordinate work assignments
• Strong skills at troubleshooting enterprise problems
• Strong customer service and support skills
• Excellent computer and teamwork skills, good verbal communication skills, efficient organizational skills and the ability to multi-task in a high-volume, fast-paced environment
• Self-starter, can work and learn independently, and a team player
• Can-do attitude is critical

Qualifications

• A Bachelor of Science (BS) degree in Computer Science or Computer Information Systems is preferred
• CCNA is desirable
• ITIL certification is a plus

Skills

• Detail-oriented
• Good work ethic
• Flexibility in job duties stemming from occasional after-hours/weekend work as well as the mission environment created at the customer site
• Understanding and enjoyment of providing support to a fast-paced operational enterprise
• Some travel may be required periodically

Benefits

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Pay

Salary range: $75,000 - $100,000 per year, commensurate with experience

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM, with some flexibility for after-hours/weekend work as needed.