Network Technician I

Bargaining Unit: Local 21 – Non-Supervisory Management

About the role

The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout Contra Costa County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.

As a Network Technician I, you will join DoIT’s support team serving multiple county sites and offices in downtown Martinez. This branch supports a diverse range of departments and staff, including VIPs and elected officials, requiring flexibility, professionalism, and a commitment to exceptional service. Your role will include providing desktop and network support across sites, assisting users with varying technical backgrounds, and collaborating with Network Administrators on projects. The position calls for strong technical skills, clear communication, and the ability to deliver white-glove service in high-profile environments while ensuring reliable IT services for all staff.

This position provides the opportunity to strengthen your technical skills, gain exposure to diverse IT challenges, and grow within a professional environment that values both accountability and development.

What we’re looking for

• Analytical: Demonstrates strong problem-solving skills for swift resolutions.
• Proactive: Takes initiative to enhance IT operations and anticipate user needs.
• Resilient: Maintains composure when facing challenges or delays, especially in high-profile settings.
• Collaborative: Openly and effectively collaborates with the team and other departments.
• Customer-Oriented: Delivers white-glove service and communicates clearly with all users, including VIPs and elected officials.
• Adaptable: Adjusts quickly to changing priorities and diverse technical environments.
• Discreet: Handles sensitive information and interactions with professionalism and confidentiality.

Responsibilities

• Troubleshooting Technical Issues: Identify and resolve system-related problems promptly across multiple sites.
• Providing User Support: Provide technical assistance to users to ensure smooth operations and exceptional service.
• Maintaining Documentation and Reports: Maintain accurate and up-to-date documentation of support activities and system configurations.
• Providing Training and Sharing Knowledge: Train end users on network-related topics and best practices, including security protocols and the efficient use of network resources.
• Providing Remote Support: Support end users and remote offices by addressing network issues and ensuring consistent access to resources across locations.
• Collaborating on Projects: Contribute technical knowledge and insights to cross-functional IT projects and system upgrades.
• Supporting Audio-Visual Systems: Assist, as assigned, with the design, support, and improvement of audio-visual equipment and spaces, including indoor meeting spaces and outdoor events.

Why you might love this job

• Public Service Impact: Play a pivotal role in enhancing vital information technology systems and services that directly benefit the community and support county leadership.
• Collaborative Environment: Work with a supportive team that values knowledge-sharing.
• Skill Growth: Opportunities for continuous learning and professional development.
• Critical System Enhancement: Elevate essential IT infrastructure, support public services, and high-profile operations.
• Diverse Tech Landscape: Confront versatile projects, ensuring an engaging, ever-evolving role.

Challenges you might face

• Multi-Site Coordination: Overseeing IT systems across multiple locations, ensuring uniformity and efficiency.
• Tech Advancement: Navigating rapid technology changes to maintain up-to-date systems.
• User Diversity: Catering to users with varying tech skills and needs while providing effective support.
• Security-Accessibility Balance: Safeguarding public-facing systems while ensuring user-friendly access.
• Emergent Threats: Staying vigilant against evolving cybersecurity threats and adapting defenses accordingly.

Competencies

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims.
• Fact Finding: Obtaining facts and data pertaining to an issue or question.
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business.
• Professional & Technical Expertise: Applying technical subject matter to the job.
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment.
• Adaptability: Responding positively to change and modifying behavior as the situation requires.
• Attention to Detail: Focusing on the details of work content, work steps, and final work products.
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work.
• Oral Communication: Engaging effectively in dialogue.
• Writing: Communicating effectively in writing.
• Customer Focus: Attending to the needs and expectations of customers.
• Teamwork: Collaborating with others to achieve shared goals.
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability.

Requirements

License Requirement: Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process.

Qualifications

Education: Possession of an Associate of Arts degree from an accredited college or university with a major in computer science or information processing OR completion of 24 semester units or 36 quarter units in computer science or information systems.

Experience: One (1) year of full-time experience performing computer and network systems equipment installation duties.

Substitution For Education: Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two (2) years. Possession of a Cisco Certified Network Associate (CCNA) certification or other comparable network-focused certifications at an equivalent or higher level may substitute for six (6) months of the required education per certification, up to a maximum of two (2) years.

Desirable Qualifications

• Certifications: CompTIA A+, Network+, Security+, or related certifications.
• Cloud Expertise: Proficiency in AWS, Azure, or other cloud technologies.
• Programming Skills: Knowledge of Python, PowerShell, or similar languages.
• Security Frameworks: Knowledge of security frameworks such as NIST, ISO 27001, or CIS to ensure comprehensive security measures.
• Vendor Certifications: Microsoft Certified: Azure Administrator, Tanium Certified Operator, vendor-specific certifications, Tesira Certifications, Crestron Certifications, Dante Digital Audio Certification Levels 1 – 3.
• Audio Visual Expertise: Some experience in designing, supporting, and innovating audio-visual equipment or spaces, including both indoor meeting spaces and outdoor events.

Conviction History

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County.

Disaster Service Worker

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.