Network Technician I

About Us

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values—innovation, ownership, transparency, respect and open‑mindedness—we deliver high‑value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly‑owned subsidiary of AGC Networks. Visit bboxservices.com to learn more.

Position Details

Hourly salary based upon the level of experience & skill‑set. Full‑time permanent hire. Standard work hours: multiple shifts to support 24/7 coverage. Data Center Support located in Richmond, VA. Client Addendum applies; will be provided at the time of offer acceptance.

Responsibilities

• The patching cabling between network equipment and the customer’s network.
• The installation of power cables from equipment to power supply in rack/cabinet/closet.
• The installation, troubleshooting and de‑installation of network equipment.
• Install/swap out devices (e.g., phones, computers, cables, boards, edge routers, switches, etc.).
• Install, troubleshoot, and de‑install network‑general remote sniffers.
• Complete all hard and complex Move, Add, Change (MAC) requests within the defined service levels.
• Act as interface between the customer’s associates and management.
• Provide hardware break‑fix services for network infrastructure.
• Perform onsite call‑through, data, voice, website and security testing.
• Perform back‑up testing to ensure all systems are connected to the customer’s network as directed.
• Support carrier testing of circuits.
• Assist with facilities efforts, including power and uninterruptible power supply (UPS) restoration.
• Address water problems, emergency cooling restoration, fire‑suppression exercises, restoration, and post‑fire events.
• Support inventory management activities: receiving inventory, tagging assets, tracking spares (crash kits), ordering inventory, updating inventory records, and preparing and returning damaged equipment.
• Act as an interface, as needed, between associates at the applicable location and centralized project/operations/MAC management.

Requirements

• Proficient in utilizing technical tools such as sniffers, BERT testers, cable testers, and fiber testers.
• Experience working in communications closets.
• Ability to perform rack and stack activities.
• Ability to safely lift heavy objects.
• Understanding of cable patching processes and procedures.
• Familiarity with 66‑block and 110‑block cross‑connect procedures.
• Basic knowledge of data communications networking.
• Ability to assist in troubleshooting issues.
• Understanding of network terminology.
• Familiarity with IP phones.
• Ability to program Cisco phones.
• Ability to install Avaya phones.
• Ability to troubleshoot Avaya and Cisco phones.
• Good interpersonal communication skills.
• Ability to explain technical issues in a way the customer will understand.
• Ability to interpret a customer’s issue to facilitate a resolution.

Experience and Education

• 5 years of experience in data communications.
• Basic knowledge of Cisco phones, switches, and routers.
• Basic knowledge of local and wide‑area networking.
• High school diploma or equivalent required.