Network Technician

About the role

Netsync Network Solutions is seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

Responsibilities

• Maintain strong working relationships with customer and team.
• Work on site hardware failure cases for Netsync's Network Support service contracts.
• Perform network appliance installations.
• Customer, Partner/Vendor and cross-department relationship/partnership management.
• Manage and update support cases in Customer, Netsync and OEM systems.
• Collaborate with team to maintain availability for 24x7 support.
• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Assist Netsync's NOC with Network Support cases.
• Continued technical education in the networking field.
• Assist with end user compute repairs.
• Upkeep of work area.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and experience

• 1 or more years' IT experience.
• Solid understanding of networking and security including routing/networking and TCP-IP protocols.
• Able to routinely lift at a minimum 40lb.
• Strong attention to detail.
• Strong communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Curiosity and strong desire to constantly learn.
• Proficient in Microsoft Office's suite of programs.

Qualifications

• High School Diploma or Equivalent.
• CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA).
• Valid Driver's License.
• Clean Driving Record.