Network Technician

About the role

Brightspeed is reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. This role is critical in designing and building a world-class fiber network and creating a customer experience second to none.

As a Network Technician, you will work in the physical Central Office, with responsibilities requiring overtime and weekend work.

Responsibilities

• Support and maintain all switching equipment in Central Offices.
• Keep all backup generators in optimum condition.
• Install, support, and maintain special circuits and work within the TIRKS system.
• Monitor and support all switch alarm activity.
• Install, support, and maintain fiber and copper networks.
• Support and maintain transport networks and central power platforms.

Requirements

• Familiarity with both inside and outside plant cabling practices.
• Self-motivated and able to drive issues to resolution.
• Ability to promote and sell Brightspeed services.
• Knowledge of safety rules and regulations.
• Ability to work well with both customers and fellow peers.

Benefits

Brightspeed offers a comprehensive benefits program, including:

• Competitive medical, dental, vision, and life insurance.
• An employee assistance program.
• A 401K plan with company match.
• A host of voluntary benefits.
• Paid time off programs promoting overall wellness through physical, emotional, and financial health.

Work Environment

Brightspeed aspires to contemporary ways of working. Roles may be designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. The company invests in technology to enable connectivity across the entire team.

Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. While the company prioritizes hiring talent in the Charlotte area, it recognizes the value of finding the best talent regardless of location.

Inclusion and belonging are central to Brightspeed’s culture, fostering a diverse team to advocate for accessible, inclusive, and high-quality internet in the communities served.