Network Technician

About the role

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Brightspeed is looking for an experienced Network Technician to join our team! As a Brightspeed Network Technician you will be responsible for all aspects of working in the physical Central Office as well as in the field. As a Network Technician you will be required to work overtime and weekends as outages occur. The role is based in Charlotte, NC (HQ on the 7th floor of the Vantage South End - East Tower) with hybrid, remote, office or field-based options depending on business needs. Brightspeed is recognized as a Top Workplace by the Charlotte Observer and prioritizes hiring talent in the Charlotte area to support a vibrant hybrid workforce.

Responsibilities

• Supporting and maintaining all switching equipment in Central Offices as well as in the field
• Keeping all backup generators in optimum condition
• Installing, supporting, and maintaining special circuits and being capable of working within the TIRKS system
• Monitoring and supporting all switch alarm activity
• Installing, supporting, and maintaining fiber and copper networks
• Supporting and maintaining transport networks and central office power

Qualifications

• Familiarity with both inside and outside plant cabling practices
• 3 to 5 years experience as a switch technician
• Self-motivated and able to drive issues to resolution
• Ability to promote and sell Brightspeed services
• Knowledge of safety rules and regulations
• Ability to work well with both customers and fellow peers
• Ability to work outside in all weather conditions
• Ability to work all shifts as assigned including nights, weekends, and holidays depending on business needs

Benefits

Brightspeed offers a comprehensive benefit program including competitive medical