Network & Systems Specialist

Job Summary

The Network and Systems Specialist is responsible for designing, implementing, monitoring, and managing both local and wide area networks. As part of the corporate technology team, this position serves as the on-site extension of the Infrastructure, Operations, and Enterprise Applications teams based in Marathon, WI, with a focus on ensuring maximum system uptime and user support.

Job Duties & Responsibilities

• Design and implement new network solutions and improve the efficiency of existing networks
• Install, configure, and support network equipment, including routers, switches, firewalls, DNS, DHCP, proxy servers, and WAN technologies
• Procure network equipment and coordinate with subcontractors for installations
• Configure firewalls, routing, and switching to optimize network performance and security
• Monitor network performance and troubleshoot issues to maximize uptime
• Install, configure, and support user devices, including computers and mobile devices, along with enterprise applications
• Provide in-person and remote support, training, and administration of cloud and on-prem collaboration tools (e.g., Office 365)
• Plan and execute scheduled system upgrades
• Investigate and resolve network issues in a timely manner
• Support network administration across various IT projects
• Report on network performance and operational status
• Perform other duties as assigned

Core Competencies

The expected behaviors of all COUNTY team members that align with Our Values and Our Commitments:

• Integrity & Organizational Awareness
• Customer First Focus
• Results Driven Orientation
• Teamwork, Safety & Collaboration
• Problem Solving & Decision Making
• Creativity & Innovation

Job-Based Competencies

• Linux / Windows Systems
• Networking
• Cloud (AWS / Azure / Microsoft 365)
• Automation (Scripting / Infrastructure as Code)
• System Design
• Hardware & Security
• Incident & Root Cause Analysis
• Written & Verbal Communication
• Customer Service (L2)
• Collaboration & Cross-Team Influence
• Mentoring & Technical Leadership
• Change Management & Learning Agility

Experience & Qualifications

• Associate degree in Computer Science, Information Technology, or related field
• 5-10 years of relevant experience
• Experience with Microsoft Windows, mobile platforms (iOS), productivity tools (Office 365, SharePoint, Teams, Power Platform); Microsoft Azure / Office 365 certifications preferred
• Strong networking experience (switching, wireless, firewalls, and core networking concepts)
• Experience supporting enterprise applications (ERP/DRM/MRP) preferred

Work Environment

• Work is typically performed in an indoor environment
• Exposure may include quiet office environment
• Travel required: ~20% (up to 80% during first 4 weeks for training)
• Typical work hours/shifts: Typical business hours

Physical & Work Expectations

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Frequent sitting, standing, walking, bending, reaching, or handling materials/equipment
• Occasional climbing, kneeling, crawling, or lifting/moving up to 25 pounds
• Ability to concentrate, follow detailed instructions, communicate effectively, and safely perform job duties
• May require the operation of specific tools, equipment, or vehicles associated with the position

Benefits

• Health, dental and vision insurance
• Paid Short-term & Long-term disability
• 401(k) match
• 8 Paid holidays
• Paid Time Off
• Referral rewards program
• Wellness program with rewards
• Flexible Savings Options
• Employee Assistance Program
• Paid Life Insurance
• $200 Boot Allowance
• Safety focused: GUARD for Life
• Voluntary critical illness & accident insurance
• Optional Uniform Program