Network Systems Administrator

I Am Boundless is a non-profit organization specializing in assisting individuals with intellectual and developmental disabilities (I/DD) and has been serving Ohio for over 40 years. We’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

About the role

As a Network Systems Administrator, you’ll play a meaningful role in managing company technology needs, including implementing and maintaining IT systems and networks, workstations, and other infrastructure across multiple sites. Primary duties include solving a variety of server, network, OS, application, and other problems, both remote and onsite. The position demands expert knowledge in Microsoft systems, applications, Azure, Active Directory, and basic networking.

Responsibilities

• Implement and maintain IT systems and networks
• Troubleshoot server, network, OS, application, and other technical issues (remote and onsite)
• Administer Microsoft systems, including Azure and Active Directory
• Manage Windows and iOS systems
• Provide technical support and explain concepts to non-technical users
• Collaborate with teams and maintain strong customer service standards

Requirements

• Bachelor's Degree in Computer Science or 3-5 years of experience in Systems/Network Administration
• Working knowledge of LAN and WAN networking
• Fundamental understanding of TCP/IP and DNS
• 3+ years of advanced troubleshooting of Windows OS and application issues
• 1-2 years of experience with virtualization technologies
• Cloud administration experience (Azure preferred)
• Strong soft skills, including customer service, teamwork, and communication
• Ability to explain technical concepts to non-technical people
• Working knowledge of Active Directory administration and other Microsoft technologies
• Broad and thorough experience with IT support
• Ability to work independently under time and other pressures

Qualifications

• Net+, A+, and MCSE certifications (or equivalent knowledge) are a plus

Benefits

Financial & Retirement

• 401(k) Retirement Plan with 5% employee matching after six months of employment (immediately 100% vested)
• Annual increases

Paid Time Off

• 5 weeks of paid time off
• 8 paid holidays

Health & Wellness

• Medical insurance
• Free dental and vision insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life insurance and supplemental life insurance
• Disability insurance
• Wellbeing resources (up to $50 off health insurance premium monthly)

Professional Support

• Tuition discount opportunities with schools like Capella University and Franklin University
• Qualified employer for the Federal Public Service Loan Forgiveness (PSLF)
• Paid training and development opportunities
• Free CE courses through Capella University to help maintain licensure

Perks & Discounts

• Employee Assistance Program (EAP) – counseling, therapy, finance, legal
• Discount programs (e.g., pet insurance, movie tickets, theme parks, Costco membership)

Schedule

Travel is regular but primarily local during the business day. Some out-of-area and overnight travel may be expected occasionally.