Network / System Engineer
About the role
The Enterprise Voice, Video, Meeting Space and Events Engineering Team is responsible for employee collaboration applications and services for client associates all over the globe. Our meeting spaces, telephony, video conferencing, audio conferencing and webcasting applications are used daily by our 200k+ associates, including senior leaders, company town halls and Line of Business events ranging from small scale sessions to large scale events that are feature rich, white glove, accessible and scalable. The ideal candidate will be responsible for engineering deliverables, product lifecycle, feature enhancements, risk management, problem management and change management for their assigned applications. Location: Charlotte, North Carolina. Job type: Contract. Education: Bachelors.
Responsibilities
The Enterprise Voice, Video, Meeting Space and Events Engineering Team is responsible for employee collaboration applications and services for client associates all over the globe. Our meeting spaces, telephony, video conferencing, audio conferencing and webcasting applications are used daily by our 200k+ associates, including senior leaders, company town halls and Line of Business events ranging from small scale sessions to large scale events that are feature rich, white glove, accessible and scalable. The ideal candidate will be responsible for engineering deliverables, product lifecycle, feature enhancements, risk management, problem management and change management for their assigned applications.
Qualifications
- Phone deployments
- Compliance reporting
- Inventory reconciliation
- License management
- Experience with Microsoft Teams Phone and Direct Routing
- Experience with Cisco Webex Calling or Webex Suite
- Experience with cloud-based collaboration technologies
Skills
- Ansible
- APIs
- call routing
- Cisco Unified Communications
- Cisco
- CUCM
- Cisco Unified Communications Manager
- Cisco Webex
- Webex
- cloud-based
- cloud services
- platform integrations
- H.323
- Computer Science
- Information Technology
- knowledge of Linux
- MGCP
- PSTN
- Python
- REST APIs
- Routing
- session management
- SOAP
- high availability
- User provisioning
- VoIP
- Voice gateways
- PowerShell
- Windows server environments
- Strong written and verbal communication
- troubleshooting
- collaboration
- architecture reviews
- audit
- automation solutions
- automation
- automation technologies
- vendor relationships
- change management
- problem management
- infrastructure
- Inventory reconciliation
- Business events
- License management
- Microsoft Teams
- automation workflows
- product lifecycle
- regulatory requirements
- risk
- risk management
- risk management processes
- root cause analysis
- security
- compliance reporting
- inventory management
- engineering documentation
- operational workflows
Pay
Salary: $56.49 - 66.49 per hour. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits
- medical
- prescription
- dental
- vision
- AD&D
- life insurance
- short-term disability
- 401K plan (all benefits are based on eligibility)