Network Support Technician

Responsibilities

• Installs system patches and firmware upgrades on network equipment as needed.
• Analyzes connectivity and resource availability problems and effects a solution in conjunction with hardware vendors and 3rd party partners.
• Maintains and administers all physical networking equipment both wired and wireless.
• Maintains backups of switch, firewall, and all other network infrastructure device configurations.
• Installs and configures new network equipment including access points, switches and network appliances such as firewalls, bandwidth allocation devices.
• Manages WANs and the campus LAN to insure connectivity for satellite offices.
• Manages relationships with communications and related equipment vendors.
• Works to create systems and procedural documentation.
• Works trouble-tickets to assist end users.

Requirements

• A Bachelor's degree with a major in computer science, information science or five years professional experience is strongly preferred.
• Experience with enterprise WiFi (Cisco & Meraki Networks) and 802.1x security preferred.
• Experience with network security, network addressing, TCP/IP, configuration of switches and routers (Cisco and Meraki preferred) including access control lists, switches and VPN security protocols.
• Experience with radius and DHCP strongly preferred.
• A versatile individual with the ability to learn and implement new technologies is required.
• Strong problem solving and analytical skills with attention to detail are essential.
• The ability to think logically and communicate effectively, both in writing and orally, with both technical personnel and other nontechnical users and staff is essential.
• Good interpersonal skills and the ability to work independently or in teams are essential.