Network Support Engineer, Leo Networking Software

About the role

Amazon Leo is Amazon's Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks — from individual households to schools, hospitals, businesses, and government agencies. The Network Operations Center (NOC) team within Leo Networking Software provides tier 1 support for software-defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.

Location: Redmond, WA, USA | Company: Amazon Kuiper Manufacturing Enterprises LLC | Job ID: A10583633

Export control requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Responsibilities

• Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Collaborate with cross-functional teams including network, software, and security engineers

Requirements

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems
• 2+ years of network engineering experience for large-scale networks, including diagnosing network-impacting issues
• Experience with network monitoring and automation scripting using SQL, Python, or Bash
• In-depth understanding of cloud networking concepts

Preferred qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• 2+ years of experience with satellite-based telecommunication networking
• Hands-on experience working with satellite software-defined networking technologies, packet forwarding architectures, and connectivity issues
• Experience dealing effectively with partner teams during problem resolution and collaborating efficiently as a team
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

Base salary range: $80,200 – $130,700 USD annually (Redmond, WA). Final compensation determined by experience, qualifications, and location.

Schedule

On-call rotations during business hours and weekends; severity 2 and 3 ticket management.