Sr. Network Support Engineer, Leo Networking Software

Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

About the role

The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.

Responsibilities

• Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
• Collaborate with cross-functional teams including network, software, and security engineers

Requirements

• 6+ years of technical support experience
• 6+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues
• Experience in scripting for automation (e.g. Python) and advanced SQL skills
• Knowledge of internet fundamentals and cloud computing concepts

Qualifications

• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
• Experience coordinating between technical teams, peers and business stakeholders
• 4+ years of experience with satellite-based telecommunication networking
• Hands-on experience working with satellite software defined networking technologies, packet forwarding architectures, and connectivity issues

Pay

USA, WA, Redmond - $121,000.00 - $163,700.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for supplemental life plans
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.