Network Resident Housing Liaison (RN or LPN)

Responsibilities

The Network Resident Housing Liaison oversees compliance processes for InnovAge PACE/LIFE contracted facility providers. The Network Resident Housing Liaison (RHL) is responsible for compliance activities and processes from initial audit to issue resolution to minimize the risk to InnovAge PACE/LIFE participants in contracted facilities.

• Assists with network expansion activities for InnovAge PACE/LIFE by participating in pre-vetting audits of new Resident housing provider contract requests.
• Proactively gathers information and monitors survey results for Resident housing providers to identify adverse results.
• Performs routine audits of contracted Resident care housing providers and prepares reports Director-Network Resident Housing Oversight and center leadership.
• Proactively works with PACE/LIFE leadership and Interdisciplinary team to ensure effective partnership and identify new partnership needs with contracted Resident housing providers.
• Facilitates resolution of care, quality or collaboration issues in contracted Resident housing providers and ensures special case monitoring and action planning to increase quality, compliance and mitigate risk.
• Recommends and assists with the implementation of corrective action with center leadership to improve quality of care and to increase collaboration and contractual compliance in housing providers.
• Maintains oversight of the effectiveness of corrective action and coordinates follow up through ongoing account management of the Resident housing provider and acts as the InnovAge first point of contact.

Qualifications

• A bachelor’s degree from an accredited college or university in an appropriate clinical discipline or public health.
• A registered nursing license preferred, or clinical equivalent.
• Current knowledge of P.A.C.E. Regulations preferred.
• Knowledge of interviewing and investigation techniques and implementation of corrective action plans.
• Previous experience working in or closely with a Long-Term Care or Assisted Living Resident housing facility.
• Skilled at having difficult and direct conversations, identifying problems, rapport and relationship building, analyzing, and assessing situations.
• Communicates effectively both orally and in writing; able to act independently; interprets and explains complex rules and regulations.
• A minimum of one year working with the frail or elderly is required.
• Able to navigate and use standard office software including but not limited to proficiency with Microsoft Word, Excel, Outlook, Teams, and SharePoint.