Network Reliability Engineer - Tier II Support

Responsibilities

• Demonstrates thorough understanding of networking concepts and systems including routing, switching, WAN/LAN, WLANs, Cisco & Aruba/HPE network devices.
• Aruba Wireless specific to Aruba Central skillsets are highly valued.
• Aruba Clearpass skillsets are highly valued.
• Demonstrates thorough understanding of SDWAN specific to Meraki and Cloudgenix design.
• Demonstrates a general understanding of network security concepts and systems including F5, WSA, Palo Alto, ASD.
• Demonstrates excellent problem solving skills and ability to make independent decisions.
• Configures and implements network infrastructure including routers, switches, wireless AP’s including controllers, and context switching as break/fix or enhancement requests.
• Ability to troubleshoot network issues as they arise.
• Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities.
• Investigates and resolves connectivity issues across LAN/WAN.
• Possesses advanced knowledge of dynamic routing protocols such as EIGRP, OSPF, and BGP.
• Maintains network traffic including infrastructure performance to ensure high quality connectivity.
• Investigates and resolves vendor incidents through maintenance contracts.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field preferred.
• Minimum 8 years’ experience preferred, 3+ years preferred in supporting enterprise applications.
• Strong oral (English) communication and writing skills, including formal presentations.
• Packet tracing knowledge/understanding experience.
• Ability to utilize monitoring tools to analyze network consumption at sites.
• Cisco certifications (CCDA, CCNP, etc.) are considered valued for this role.
• Route/Switch experience.
• Hands on experience with Cisco, HP, and Aruba hardware.
• Applies advanced knowledge and understanding of network concepts, principles, and technical capabilities to troubleshoot a wide variety of symptoms that arise.
• Competent in Command Line Configurations.
• Wireless Networking experience (Aruba).
• 802.11 Wireless Handheld Device experience.
• Extensive network infrastructure background.
• Strong IT Technical and process skills.
• Technical writing skills a plus.
• Knowledge with utilizing SharePoint.
• Demonstrated innovative and strategic thinking required, as well as a track record of success implementing tactical solutions that result in measurable business benefits.