Network OSS Engineer

Duties And Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Works with Product, IT Service Delivery and Advanced Engineering to determine needs
• Reviews existing integration capabilities, data sources, cost and functionality
• Creates work effort estimates for assigned tasks and support prioritization and release management
• Deployments of core code modules, unit test tools and release notes for enhancements and bug fixes
• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
• Documents systems configurations and upgrades
• Implements change control policies and disaster recovery plans
• Maintains applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
• Works on multiple highly complex major projects requiring innovative, original solutions
• Plans multiple projects simultaneously
• Estimates, tracks & completes project on time and within budget, where results are key to successful completion of major projects/programs
• Led group of engineers and technicians, responsible for budget and manpower estimates

Qualifications

• SME on multiple platforms and/or systems under specialty and with a detailed understanding of how multiple systems interact
• Able to innovative solution to unique problems
• Able to work independently with minimal supervision and minimal work reviews while meeting outcomes and goals provided by department head/organizational leadership
• Exercises substantial initiative/judgment in work methods and in interpreting goals
• Able to give effective presentations to critical/high level customers and effectively represent work group on review panels and cross-organizational teams
• Knowledge of end-to-end service design and operations of voice, video, data, and business services
• Knowledge of provisioning process
• Knowledge of firmware deployment process
• Computer Skills: Microsoft Applications i.e. Excel, Word, Powerpoint, Google Application Suite i.e. Drive, Service NOW Ticket Systems