Network Operator, Data Center Operations

About the role

Serve as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure. Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues hitting customer workloads. Act as the escalation path for Tier 1 and 2 technicians, and partner with Network Operations on deeper investigations. Own structured cabling and fiber infrastructure, and interpret device-level diagnostics well enough to confirm a physical repair restored connectivity. Escalate out-of-scope issues to Network Operations with clear documentation, and take ownership through resolution as the sole on-site network and ICT resource.

Responsibilities

• Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues hitting customer workloads.
• Act as the escalation path for Tier 1 and 2 technicians, and partner with Network Operations on deeper investigations.
• Own structured cabling and fiber infrastructure, and interpret device-level diagnostics well enough to confirm a physical repair restored connectivity.
• Escalate out-of-scope issues to Network Operations with clear documentation, and take ownership through resolution as the sole on-site network and ICT resource.

Requirements

• You've been the on-site network or cable-plant specialist in a data center, owning physical-layer troubleshooting end to end.
• You know structured cabling and fiber deeply (testing, termination, fault isolation) and you read device diagnostics well enough to validate repairs.
• You have enough network fundamentals (TCP/IP, switching, optics) to bridge cabling and the network stack.
• You operate as the sole escalation resource on-site and take incidents through to resolution.
• You document rigorously, so Network Operations can pick up cleanly when an issue exceeds on-site scope.

Bonus

• High-density AI or hyperscale fabrics.
• Fiber certification (BICSI, Fluke).
• Optical transport.
• InfiniBand or high-speed Ethernet.

Benefits

Competitive total compensation package (salary + equity). Retirement or pension plan, in line with local norms. Health, dental, and vision insurance. Generous PTO policy, in line with local norms.

Pay

The base salary range for this position is $140,000 - $200,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency.

Schedule

Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.