Network Operations- Tier 2

About the Role

The Enterprise Communications Services 3 (ECS3) program supports an intelligence customer across multiple operating locations. The focus is on technically transforming current services through leading-edge technology insertions, including development of new designs, implementation, and operation of enhanced services. Over the contract life, the program drives continual service improvement via technology modernization for LANs, WANs, unified communications, video telecommunication, and streaming services.

Responsibilities

• Coordinate with the Network Operations Center and operational staff to address break/fix issues, configuration updates, scheduled add/moves/changes, and technology upgrades for network routers and switches.
• Coordinate ticket acceptance and resolutions, supporting the development of technical resolution reports for critical network outages.
• Conduct approved network changes, including VLAN, ACL, and port assignments.
• Perform IOS upgrades on routers and switches.
• Execute routing and switching equipment technology upgrades to ensure enterprise continuity.
• Draft Standard Operating Procedures (SOP) for network operations.
• Resolve systems failures and accessibility problems within the network.
• Support site surveys and engineering design data calls.
• Assist in new or enhanced network implementation, installation, and technical refresh projects at specific sites or locales.
• Function independently in remote locations with minimal supervision, solving complex network problems through detailed investigation and analysis.
• Perform network ticket resolution and support ticket closure across Network Operations staff, including:
  • Provisioning new switches, routers, and cryptographic devices using administrative access.
  • Researching errors, incidents, and problems using administrative access to network components.
  • Routing service requests to appropriate organizations for incident resolution.
  • Performing root cause analyses.
  • Completing problem resolutions associated with incident tickets.
  • Reviewing and implementing Security Technical Implementation Guides (STIGs).

Requirements

• IAT II certification (e.g., Security+).
• CCNA certification.
• Active TS/SCI with polygraph clearance or TS/SCI clearance with the ability to obtain a polygraph prior to starting.
• 10+ years of relevant experience (a Bachelor’s Degree in an applicable field may substitute for 5 years of experience).

Skills

• Familiarity with both Cisco and Juniper network devices.
• Strong working knowledge of routing protocols (BGP, OSPF, VRF, MPLS, 802.1x).
• In-depth knowledge of KG-175 Series TACLANES configuration, fault isolation, and firmware upgrade procedures.
• Working knowledge of Cisco-ISE.

Benefits

• Flexible time off and robust learning resources.
• Comprehensive benefits package, including healthcare, wellness, financial, retirement, and family support.
• Continuing education and time off benefits.

Pay

The proposed salary range for this position is $71,500 - $150,200. Final salary is influenced by factors such as geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills and competencies, education, and certifications.

Schedule

• Full-time position.
• Up to 10% travel required, primarily within the Continental US.