Network Operations – Tier 2

CACI’s Enterprise Communications Services 3 (ECS3) program supports an intelligence customer across multiple operating locations. The focus is on technically transforming current services through leading-edge technology insertions, including development of new designs, implementation, and operation of enhanced services. Over the contract life, the program drives continual service improvement via technology modernization for LANs, WANs, unified communications, video telecommunication, and streaming services.

About the role

As a Tier 2 Network Operations technician, you will coordinate with the Network Operations Center and other operational staff to address break/fix issues, configuration updates, scheduled adds/moves/changes, and technology upgrades for network routers and switches. You will support the development of technical resolution reports for critical network outages and work independently with minimal supervision, particularly in remote locations where you must function as an independent engineering and problem-solving resource.

Responsibilities

• Conduct approved network changes, including VLAN, ACL, and port assignments.
• Perform IOS upgrades on routers and switches.
• Execute routing and switching equipment technology upgrades to ensure enterprise continuity.
• Draft Standard Operating Procedures (SOP) for network operations.
• Resolve systems failures and accessibility problems within the network.
• Support site surveys and engineering design data calls.
• Assist in new or enhanced network implementation, installation, and technical refresh projects at specific sites or locales.
• Perform network ticket resolution and support ticket closure across Network Operations staff.
• Use administrative access to provision new switches, routers, and cryptographic devices.
• Research errors, incidents, and problems using administrative access to network components.
• Route service requests to appropriate organizations for incident resolution.
• Perform root cause analyses and complete problem resolutions for incident tickets.
• Review and implement Security Technical Implementation Guides (STIGs).

Qualifications

• IAT II certification (e.g., Security+).
• CCNA certification.
• Active TS/SCI with polygraph clearance or TS/SCI clearance with the ability to obtain a polygraph prior to starting.
• 10+ years of relevant experience (a Bachelor’s Degree in an applicable field may substitute for 5 years of experience).
• Familiarity with both Cisco and Juniper network devices.
• Strong working knowledge of routing protocols (BGP, OSPF, VRF, MPLS, 802.1x).
• In-depth knowledge of KG-175 Series TACLANE configuration, fault isolation, and firmware upgrade procedures.
• Working knowledge of Cisco-ISE.

Benefits

• Flexible time off and robust learning resources.
• Comprehensive benefits package, including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Pay

The proposed salary range for this position is $94,800 - $199,100. Final salary will be influenced by factors such as geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills and competencies, education, and certifications.

Schedule

• Full-time position.
• Up to 10% travel required, primarily within the Continental US.