Network Operations Manager G128 Information Technology

About the role

The Network Operations Manager maintains the city’s network and related systems. This includes ensuring key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction. The Network Operations Manager designs leadership goals for his department and provides IT leadership with strategic initiatives to achieve each year. They carry out managerial and supervisory responsibilities, including hiring and training; planning, assigning, and directing work to employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Responsibilities

• Oversees projects to improve the overall network infrastructure and network efficiency for the CCG, including planning, designing, and implementing the project.
• Oversees adjustments to server or software settings to improve performance.
• Oversees network software installation on servers; gives access to designated users; maps drives; sets clients up on workstations.
• Oversees the upgrading and patching of operating systems, virus protection, and network software on all servers and workstations.
• Oversees the administration of the Hyper-V environment.
• Oversees the administration of the Office 365 Exchange system.
• Oversees the administration of Cybersecurity training and simulated phishing tests.
• Backs up and restores data; schedules and maintains complete restorable backups and information for CCG systems.
• Collaborates with outside vendors and their requirements to implement applications and hardware on the CCG network.
• Maintains the DMARC security of the CCG’s email domains. Monitors the Azure environment and Azure AD.

Requirements

• Bachelor's in Computer Sciences, Computer Technology, Management Information Systems or related field is required.
• Sufficient experience to thoroughly understand the work of subordinate positions and to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Skills and Abilities

• Knowledge of network protocols and network hardware, including how to properly configure the hardware.
• Knowledge of cybersecurity principles.
• Knowledge of computer systems.
• Knowledge of network servers and their software packages.
• Knowledge of backup hardware and software.
• Knowledge of the IP telephony system.
• Knowledge of Windows server services.
• Ability to troubleshoot complex network issues, including the ability to use a variety of sources to resolve issues.
• Ability to manage projects and lead teams.
• Ability to organize and provide excellent customer service.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate a city vehicle.

Benefits

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Supplemental Retirement Plan
• Defined Benefit Retirement Plan
• Deferred Compensation Plan
• Employee Assistance Program

Pay

The pay range for this position is $75,000 - $90,000 annually.

Schedule

The schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM.