Network Operations Manager

Duties And Responsibilities

• Manage day-to-day network operations supporting distributed enterprise environments.
• Ensure 24x7x365 NOC operational coverage, monitoring, and incident response.
• Cook up response to network outages, degradations, and performance issues.
• Enforce incident, problem, and change management processes.
• Track and report operational metrics related to availability and service performance, executive dashboards, event correlation, including real-time service visibility.
• Maintain operational discipline, runbooks, SOPs, escalation procedures, and ticketing workflows.
• Support continuity of operations, including remote or alternate staffing models.
• Supervise NOC staff, shift leads, analysts, and escalation resources.
• Cook up coordination with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and customer organizations.
• Lead response efforts for high priority and major incidents.
• Oversee NOC training programs, certification paths, and competency development.
• Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence.
• Manage deployment of new services, circuits and network devices and ensure quality and timeliness.
• Implement process improvements and introduce tools/automation to enhance operational efficiency.

Requirements

• You MUST Have At least 5 years of experience in network operations, monitoring, troubleshooting and provisioning, including at least 2 years in a managerial or supervisory role.
• Proven leadership of 24x7x365 enterprise-class operations.
• Strong understanding of ITIL best practices, incident management and service operations.
• Technical background in monitoring, routing/switching, provisioning, firewall basics and service assurance.
• ITIL 4 Foundation certification required.

Qualifications

Education

• Bachelor’s degree in Information Technology or a related field.
• Equivalent work experience of 5 years may be substituted for a degree.