Network Operations Manager

About the role

Waymo’s Digital Transformation Services (DTS) team builds and operates a resilient, scalable, and intelligent digital infrastructure that powers Waymo’s commercialization and day-to-day operations. The Infrastructure & Network Services (WINS) team within DTS provides reliable, resilient, secure digital infrastructure services, delivers solutions with agility, innovates infrastructure capabilities, and collaborates on the Driven by Waymo model. In this role you will report to the IT Network Operations Manager and lead the WINS team.

Responsibilities

• Leadership: Manage a high-performing, inclusive team of engineers, technical professionals, and vendor agents. Design and implement overarching business plans, long-term strategic initiatives, and roadmaps to continue organizational growth and prosperity.
• Incident Management: Act as an Owner during major service disruptions, managing the end-to-end remediation of high-severity events and Tier 2/3 escalations. Evolve the incident framework into an advanced ITIL-aligned methodology, prioritizing root-cause analysis, trend identification, and post-incident reviews (PIRs) to eliminate chronic or repetitive network issues.
• ITIL Governance: Oversee the full lifecycle of technology infrastructure services (incident, change, event, configuration, and asset management). Establish key performance indicators (KPIs) and continuous process improvement models to ensure reliable, repeatable service levels.
• Deployment Support: Validate and implement MOPs (Methods of Procedure) for internal teams and implementation partners. Oversee the deployment and maintenance of firewalls, switches, access points, UPS, and supporting infrastructure.
• Technical Operations: Provide technical leadership during complex network event correlation, architectural improvement validations, and the review of site-specific Engineering Design Plans (EDPs). Support the secure deployment, maintenance, and upgrade lifecycle of critical production infrastructure (firewalls, switches, access points, UPS, etc).
• Automation & Innovation: