Network Operations Center Technician - 29872

This opportunity resides with Global Security (GS) within HII’s Mission Technologies division. The Global Security group delivers live, virtual, and constructive (LVC) solutions; fleet sustainment; nuclear and environmental services; and international business support. As a trusted partner to military customers, HII designs, develops, and operates the largest LVC enterprise to prepare warfighters for cross-domain battle. With over 40 years of experience, HII maintains and modernizes the majority of the U.S. Navy’s fleet while also supporting the Department of Energy’s national security missions and addressing legacy environmental challenges.

About the role

The Network Operations Center (NOC) Technician will join a robust IT team supporting the Air National Guard (ANG) Distributed Training Operations Center (DTOC) in Des Moines, IA. This role involves supporting Distributed Mission Operations (DMO) events, mission networks, site connections, cybersecurity, and related functions.

Responsibilities

• Perform assessments of systems and networks to identify deviations from acceptable configurations, enclave policy, or local policy.
• Evaluate incident response procedures and capabilities.
• Monitor, control, and isolate problems in data communications networks.
• Monitor all network activity, activate/deactivate network lines according to schedules, and perform first- and/or second-level problem determination.
• Interface with users and/or network vendors.
• Configure systems for all DMO events.
• Handle initial account creation for all DTOC mission networks.
• Monitor the health of mission networks and the status of circuits.
• Plan for and respond to service outages and other problems.
• Assign, modify, and delete passwords and user privileges.
• Implement client workstation software patches, security fixes, and service releases.
• Provide first-level SIEM notification support.
• Deliver ANG OTTI Tier 1 help desk support.
• Become an expert user of DIS Gateway Core and GUI to understand connectivity between remote sites, the DTOC, and the Event Control Center.
• Analyze network traffic and troubleshoot DIS/HLA packets using Wireshark, DPA, or similar tools.

Requirements

• 0 years of experience with a Bachelor’s degree in a related field; OR High School Diploma or equivalent with 4 years of relevant experience.
• Experience providing help desk support.
• Experience in basic Microsoft Windows system and user account administration.
• Experience in basic network monitoring and identifying/mitigating potential network outages.
• Ability to analyze network traffic and troubleshoot DIS/HLA packets with tools like Wireshark or DPA.
• Basic understanding of continuous monitoring methodologies and Assured Compliance Assessment Solution (ACAS).
• Basic understanding of DIS/HLA IP-based radio communication solutions and commonly used simulation Image and Environment Generator applications.
• CompTIA Security+ Certification or IAT Level II equivalent.
• Current or active DoD Secret security clearance.
• U.S. citizenship.

Preferred Qualifications

• Working knowledge or experience with Virtual Desktop Infrastructure (VDI).
• DISA ACAS Training/Certification.
• Knowledge of PC operations in Linux and Windows NT-based operating systems.
• Experience with operating systems and relational database management systems such as SQL Server.
• Expertise in principles, practices, and techniques for installing and maintaining hardware.
• Current Top Secret clearance.

Skills

HII values candidates who align with its Leadership Capability Framework, which emphasizes:

• Knowing and growing your people – Commit to learning and supporting team success.
• Building relationships – Communicate openly, collaborate well, and build trust.
• Taking ownership – Deliver on commitments and take pride in your work.
• Customer first – Focus on the mission and those you serve.
• Shaping the future – Bring ideas, curiosity, and continuous improvement.
• Acting with urgency – Take initiative and follow through with purpose.

Pay

Anticipated salary range: $60,463 – $72,000 per year.

Benefits

• Best-in-class medical, dental, and vision plan choices.
• Wellness resources and employee assistance programs.
• Savings Plan Options (401(k)) with financial planning tools.
• Life insurance and employee discounts.
• Paid holidays and paid time off.
• Tuition reimbursement and early childhood/post-secondary education scholarships.
• Occasional bonus or other non-recurrent compensation for qualified positions.

Schedule

Full-time, salaried, exempt position with 0–10% required travel.

Physical Requirements

• May require working in an office, industrial, shipboard, or laboratory environment.
• Capable of climbing ladders and tolerating confined spaces and extreme temperature variances.