Network Operations Center Lead - NISSC - CMSFS
for each section heading.
We must use - for any list of duties/requirements/benefits, and
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate.
We must not create sections with filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them.
We have Pay: yes, salary range. Schedule: shift info: Day Shift may require nights/weekends. That's schedule info. So we can include Schedule section.
Benefits: yes.
About the role: we can use the description paragraph before duties: "The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II)." That's substantive.
Responsibilities: the list of duties under "Description of Duties: The candidate will:" bullet points.
Requirements: Basic Requirements list.
Qualifications: maybe Desired Requirements? Or we could treat Desired Requirements as Qualifications.
Skills: maybe specific skills like ServiceNow, Remedy, CFP, network monitoring, STIGs, etc. Could be part of Qualifications. But we need to follow instruction: Use sections only when posting has real specific content. We can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to allocate content appropriately without duplication.
Let's extract:
About the role: The first paragraph after location etc: "The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II)." Could also include mission context: "Our NORAD Operations Group Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems to support the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Since 2020, through NISSC II, has provided: Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration. NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at: Cheyenne Mountain Space Force Station (CMSFS), ColoradoPeterson Space Force Base (PSFB), ColoradoOffutt Air Force Base, NebraskaVandenberg Space Force Base, CaliforniaNumerous sensor and forward operator sites around the world"
That's a lot of substantive info about the role and organization. Could be About the role.
Responsibilities: bullet list under Description of Duties.
Requirements: Basic Requirements list.
Qualifications: maybe Desired Requirements list.
Skills: maybe specific technical skills: ServiceNow and Remedy trouble ticket experience, experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders. Professional and possesses above-average verbal and written communication skills. Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment. Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices. Must possess a general understanding of network monitoring and STIGs. Must have the ability to prepare, objectively review, and deliver technical presentations.
These could be Skills.
Benefits: list.
Pay: salary range.
Schedule: shift info: Day Shift may require nights/weekends.
Also location maybe could be in About the role or separate but not required.
We must not include metadata like Original Posting, etc.
We must not include application instructions (Resumes, in month and year format, must be submitted with application).
We must not include EEO boilerplate.
We must not include relocation assistance? It's substantive but maybe could be part of About the role? It's a detail: Relocation Assistance: None available at this time. Could be included in About the role or maybe as a note. But we can include it in About the role as a sentence.
Remote/Telework: NO - Not available for this position.
Clearance Type: Top Secret with SCI Eligibility.
Travel Required: Up to 10% of the time.
These could be part of About the role or maybe a separate section like "Key Details". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit those details into those sections.
We could put location, clearance, travel, shift, remote, relocation into About the role as prose.
Now ensure we don't repeat info.
Let's craft:
About the role
The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The role is situated at Cheyenne Mountain Space Force Station (CMSFS), Colorado, with no relocation assistance and no remote/telework options. The position requires an active Top Secret clearance with SCI eligibility, involves day shift work that may require nights/weekends, and entails up to 10% travel. Through NISSC II, the contractor provides operations, maintenance, and sustainment of current and legacy space surveillance systems, mitigation of orbital conflicts, threat warnings and control from airborne, land‑, and space‑based systems, operations and maintenance of classified communications, software development and integration, and supports classified communications and processing for Command and Control (C2) capability and legacy space C2 systems at CMSFS, Peterson SFB, Offutt AFB, Vandenberg SFB, and numerous sensor and forward operator sites worldwide.
That captures location, clearance, shift, travel, remote, relocation.
Now Responsibilities: list.
Responsibilities
- Direct and mentor team to ensure excellent client service and uninterrupted mission support.
- Foster collaboration between team members and users.
- Monitor the teams to ensure completion of required tasks.
- Maintain and improve the excellent relationship between Government leadership and the NISSC II contractor team.
- Serve as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP and NOC processes and mission systems status.
- Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
- Serve as a coordination point for CMSFS mission partners and customers.
- Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation.
Now Requirements (basic):
Requirements
- Must have an active Top Secret Clearance with SCI eligibility.
- Must have DoD IAT Level II or higher certification (Security+ce)
- Must have 2 years or more of work history.
- Must have 2 years or more of directly related experience.
- Must have 2 years of experience in Customer Service orientation.
- Must have 2 years of leadership/management experience.
Now Qualifications (desired):
Qualifications
- Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies.
- ServiceNow and Remedy trouble ticket experience and skills.
- Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
- Professional and possesses above-average verbal and written communication skills.
- Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
- Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
- Must possess a general understanding of network monitoring and STIGs.
- Must have the ability to prepare, objectively review, and deliver technical presentations.
Now Skills: maybe we could combine some of the above into Skills, but we already used Qualifications for desired. Could we treat Qualifications as "Qualifications" and Skills as "Skills"? But we have overlapping content. Perhaps we should shift: Requirements = basic, Qualifications = desired, Skills = specific technical skills (ServiceNow, Remedy, CFP, network monitoring, STIGs, workstation components, network architectures, etc.). Then Qualifications could be more about experience interfacing with senior customers, communication skills, leadership, etc. But we already used leadership in Requirements. Let's think.
We need to avoid duplication. Let's decide:
- Requirements: basic mandatory (clearance, certification, years experience, customer service, leadership).
- Qualifications: desired experience (senior DoD interfacing, multiple DoD agencies, professional communication skills).
- Skills: technical skills (ServiceNow, Remedy, CFP, network architectures, workstation components, network monitoring & STIGs, ability to prepare technical presentations).
That seems reasonable and non-duplicative.
Thus we need to extract those from Desired Requirements list.
Desired Requirements list includes:
- Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
- ServiceNow and Remedy trouble ticket experience and skills
- Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
- Professional and possesses above-average verbal and written communication skills.
- Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
- Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
- Must possess a general understanding of network monitoring and
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate. We must not create sections with filler like "commensurate with experience". Pay and Schedule sections only if posting actually states them. We have Pay: yes, salary range. Schedule: shift info: Day Shift may require nights/weekends. That's schedule info. So we can include Schedule section. Benefits: yes. About the role: we can use the description paragraph before duties: "The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II)." That's substantive. Responsibilities: the list of duties under "Description of Duties: The candidate will:" bullet points. Requirements: Basic Requirements list. Qualifications: maybe Desired Requirements? Or we could treat Desired Requirements as Qualifications. Skills: maybe specific skills like ServiceNow, Remedy, CFP, network monitoring, STIGs, etc. Could be part of Qualifications. But we need to follow instruction: Use sections only when posting has real specific content. We can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to allocate content appropriately without duplication. Let's extract: About the role: The first paragraph after location etc: "The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II)." Could also include mission context: "Our NORAD Operations Group Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems to support the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Since 2020, through NISSC II, has provided: Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration. NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at: Cheyenne Mountain Space Force Station (CMSFS), ColoradoPeterson Space Force Base (PSFB), ColoradoOffutt Air Force Base, NebraskaVandenberg Space Force Base, CaliforniaNumerous sensor and forward operator sites around the world" That's a lot of substantive info about the role and organization. Could be About the role. Responsibilities: bullet list under Description of Duties. Requirements: Basic Requirements list. Qualifications: maybe Desired Requirements list. Skills: maybe specific technical skills: ServiceNow and Remedy trouble ticket experience, experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders. Professional and possesses above-average verbal and written communication skills. Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment. Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices. Must possess a general understanding of network monitoring and STIGs. Must have the ability to prepare, objectively review, and deliver technical presentations. These could be Skills. Benefits: list. Pay: salary range. Schedule: shift info: Day Shift may require nights/weekends. Also location maybe could be in About the role or separate but not required. We must not include metadata like Original Posting, etc. We must not include application instructions (Resumes, in month and year format, must be submitted with application). We must not include EEO boilerplate. We must not include relocation assistance? It's substantive but maybe could be part of About the role? It's a detail: Relocation Assistance: None available at this time. Could be included in About the role or maybe as a note. But we can include it in About the role as a sentence. Remote/Telework: NO - Not available for this position. Clearance Type: Top Secret with SCI Eligibility. Travel Required: Up to 10% of the time. These could be part of About the role or maybe a separate section like "Key Details". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit those details into those sections. We could put location, clearance, travel, shift, remote, relocation into About the role as prose. Now ensure we don't repeat info. Let's craft:
About the role
The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The role is situated at Cheyenne Mountain Space Force Station (CMSFS), Colorado, with no relocation assistance and no remote/telework options. The position requires an active Top Secret clearance with SCI eligibility, involves day shift work that may require nights/weekends, and entails up to 10% travel. Through NISSC II, the contractor provides operations, maintenance, and sustainment of current and legacy space surveillance systems, mitigation of orbital conflicts, threat warnings and control from airborne, land‑, and space‑based systems, operations and maintenance of classified communications, software development and integration, and supports classified communications and processing for Command and Control (C2) capability and legacy space C2 systems at CMSFS, Peterson SFB, Offutt AFB, Vandenberg SFB, and numerous sensor and forward operator sites worldwide.
That captures location, clearance, shift, travel, remote, relocation. Now Responsibilities: list.Responsibilities
- Direct and mentor team to ensure excellent client service and uninterrupted mission support.
- Foster collaboration between team members and users.
- Monitor the teams to ensure completion of required tasks.
- Maintain and improve the excellent relationship between Government leadership and the NISSC II contractor team.
- Serve as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP and NOC processes and mission systems status.
- Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
- Serve as a coordination point for CMSFS mission partners and customers.
- Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation.
Requirements
- Must have an active Top Secret Clearance with SCI eligibility.
- Must have DoD IAT Level II or higher certification (Security+ce)
- Must have 2 years or more of work history.
- Must have 2 years or more of directly related experience.
- Must have 2 years of experience in Customer Service orientation.
- Must have 2 years of leadership/management experience.
Qualifications
- Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies.
- ServiceNow and Remedy trouble ticket experience and skills.
- Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
- Professional and possesses above-average verbal and written communication skills.
- Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
- Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
- Must possess a general understanding of network monitoring and STIGs.
- Must have the ability to prepare, objectively review, and deliver technical presentations.