Network Monitor

About the role

SAIC has an opening on a Prime Contract for a Network Monitor/Watchstander. In this role you will help provide 24/7/365 mission support to a variety of system applications and networks directly involved with the security of the United States. Candidates will work to provide tiered support to a multitude of customer systems, in a fast‑paced, team‑centric environment. The Network Monitor will receive training to provide base Tier 1, and eventually Tier 2 IT support; directly interact with multiple customers; work closely with Network, Integration, and Software Engineers; as well as learn several System Administration duties.

Location: Chantilly, VA, US

Responsibilities

• Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network.
• Document problems in trouble tickets, provide system status updates to the community, and log system events.
• Create daily status reports and examine metrics to ensure all system performance requirements meet or exceed customer expectations.
• Interact with system and network engineers, integrators, and system developers to understand minimum operating requirements, and maintain regular contact with customers and developers to report problems and implement resolutions.
• Complete internal training and pass a Level 1 Network Monitor Certification test within 90 days; pursue Level 2 certification for greater responsibility.

Qualifications

• Current/active TS/SCI clearance with polygraph.
• Minimum of 5 years of professional and/or academic experience.
• Bachelor’s degree or equivalent experience.
• Ability to work on a 12‑hour Panama schedule.
• Strong customer service skills.
• Experience with Windows operating systems.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to successfully complete the 90‑day Level 1 certification.

Pay

Target salary range: $80,001 – $120,000.

Schedule

Full‑time, day shift, 12‑hour Panama schedule.