Tier 1 Network Monitor

About the role

Tier 1 Network Monitor supporting 24/7 operations of a client’s global enterprise network at Langley AFB in Hampton, Virginia. Fully on‑site, 6‑month contract‑to‑hire position. The Tier 1 Network Monitor will join a team responsible for mission management and network operations, providing Tier 1 network monitoring, operational support, troubleshooting, and help desk services.

Responsibilities

• Conduct fault management to detect, isolate, and correct network and system anomalies on a 24/7 basis.
• Monitor network nodes for operational integrity and respond to trouble calls.
• Initiate and maintain trouble tickets and logs to document anomalies and corrective actions.
• Populate and review trouble logs for troubleshooting and to capture metrics for trend analysis.
• Provide technical support to resolve problems or escalate issues to the appropriate level.
• Monitor and administer network tools for troubleshooting and performance analysis.
• Log network issues using the approved system of record for problem and maintenance tracking.
• Provide technical support related to data network planning, engineering, and design.
• Report trouble calls upon receipt and provide hourly updates until resolution.
• Provide quarterly metrics illustrating trends and workload.
• Support network architecture and data traffic routing for ISR data across the Wide Area Network (WAN).
• Detect network faults and initiate restoration actions for circuits, trunks, and equipment.
• Perform network activities such as provisioning bandwidth and preparing and testing circuits.

Requirements

Must be a U.S. citizen able to obtain and/or maintain a Department of Defense security clearance (Top Secret) as a condition of employment.

Qualifications

• Minimum of 2–3 years of 3 years of experience in IT or enterprise network management.
• Must possess an IAT Level II certification, such as CompTIA Security+.

Skills

• Demonstrated knowledge of network monitoring tools.
• Knowledge of network routing and switching.
• Experience troubleshooting network or system issues in an enterprise environment.

Benefits

Everforth Apex offers supplemental benefits including medical, dental, vision, life, disability insurance; ESPP; 401(k) with company match after 12 months; HSA (HDHP plan); SupportLinc Employee Assistance Program (up to 8 free counseling sessions); corporate discount savings program; on‑demand training, certification prep, technical and leadership courses/books/seminars after 6+ months tenure; certification discounts; access to a dedicated customer service team for consultants and a certified Career Coach.

Pay

Up to $32 per hour.

Schedule

Four 10‑hour shifts per week. Initial schedule: Monday‑Thursday day shift (possible shift windows: 5:00 AM‑3:00 PM, 6:00 AM‑4:00 PM, 7:00 AM‑5:00 PM). After approximately four months on contract, employees rotate monthly between a weekday schedule (Monday‑Thursday) and a weekend schedule (Thursday‑Sunday) using the same shift hours. Overnight coverage is not the primary schedule but flexibility for night shifts is required when needed; if assigned, the same four‑day structure applies with overnight shift hours. Transitions to overnight coverage generally occur every four months based on operational needs.