Communications Monitor

Overview

ViaPath is seeking a Phone Monitoring Representative to join their team in Tallahassee, FL. The role involves supporting correctional staff in monitoring and reporting information through the ViaPath Command platform.

Responsibilities

• Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring
• Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes
• Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
• Accurately detect communications indicative of illicit and/or security-threat behavior
• Accurately document the content of calls containing communication(s) of interest
• Timely notify supervisor and/or customer of all illegal and/or security threat behaviors
• Handle additional tasks and projects as assigned by manager

Qualifications

• Excellent verbal and written communication skills
• Proficient in Microsoft Windows OS and Microsoft Suite
• Proficient typing/keyboarding skills
• Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
• Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
• Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.