Network Management Assist - SHP Health Services - Day Shift - Full Time

Full-time, 8-hour shift (8:00 AM – 5:00 PM) with no weekend or on-call requirements.

Pay

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position: $28.17 – $39.43 per hour. Actual pay rate and pay grade will depend on years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, and employer business practices.

Responsibilities

• Accurately prepares correspondence; composes memos, presentations, flyers, spreadsheets, and other documents from abstract ideas or general information.
• Researches and gathers data from various sources; generates special projects, reports, and summaries, including analyzing statistics and preparing spreadsheets or databases.
• Reviews and edits materials as requested.
• Prioritizes mail (including electronic mail), checks deadlines, and independently initiates responses, action items, or referrals.
• Develops and maintains databases; establishes and maintains record-keeping systems for efficient document retrieval while ensuring confidentiality.
• Provides customer service using scripts for phone calls, call transfers, and service recovery; responds to inquiries promptly to promote customer satisfaction.
• Communicates effectively with all levels of staff and follows the chain of command; relays supervisor instructions to departments or individuals.
• Performs credentialing administrative duties:
  • Conducts quarterly provider roster outreach to ensure up-to-date provider data per regulatory guidelines.
  • Supports maintenance of provider adds, changes, and terminations in the credentialing database.
  • Maintains confidentiality of peer review information consistent with California Evidence Code 1157.
  • Prepares Peer Review Committee information summaries and credentialing summaries for practitioners meeting Sharp Health Plan threshold criteria for quarterly meetings.
• Performs network and application management administrative duties:
  • Updates dashboards and reports as directed.
  • Edits and updates reports and presentations.
  • Schedules meetings, confirms participants, prepares agendas and attachments, attends meetings, and takes minutes.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• 2 years of office experience, preferably in a healthcare setting.

Preferred Qualifications

• Certified Provider Credentialing Specialist (CPCS) from the National Association Medical Staff Services.

Skills

• Proficiency in computer and word-processing applications, as well as other office equipment.
• Ability to record minutes and perform related office procedures.
• Strong interpersonal skills to relate effectively and cordially in a demanding environment.
• Good organizational ability and ability to function with minimal supervision.
• High degree of confidentiality and discretion.