Network Infrastructure Services

About the role

This position may be filled at one of the following State Fund locations: Pleasanton, Sacramento and Vacaville.

Responsibilities

• Provide Tier 2 and Tier 3 support by troubleshooting routine connectivity or configuration issues and escalating issues that require advanced analysis.
• Monitor system alerts, perform initial triage, and take corrective action within established guidelines.
• Aid team in carrying out assigned portions of implementing approved technological solutions.
• Maintain accurate documentation of routine network changes, installations, and configurations under supervision.
• Support team members by providing basic technical assistance and communicating issues to senior staff.

Requirements

• Deliver exceptional customer service and responsive technical support.
• Communicate effectively with internal and external stakeholders at all levels.
• Build and maintain effective, cooperative working relationships with those contacted in the course of work.
• Succeed in a flexible, adaptable, and collaborative environment.

Qualifications

To be considered, you must provide a fully completed STD 678 application, resume, and/or statement of qualifications if required.

Skills

• Analytical problem-solving ability.
• Technical troubleshooting skills.
• Ability to communicate effectively.
• Experience with network infrastructure.

Benefits

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract.

Pay

The salary range(s) included on this job posting do not reflect the reduction in pay. To be considered, you must provide a fully completed STD 678 application, resume, and/or statement of qualifications if required.

Schedule

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.