Network Experience Specialist

Promptly resolves consumer inquiries

• Strives for first interaction resolution
• Adheres to established workflows, scripting, and department greetings
• Thoroughly documents all interactions
• Consistently updates consumer records in the relevant technology system

Key Performance Objectives

• Achieves quality assurance objectives
• Achieves productivity objectives

Sensitive Matters Handling

• Handles sensitive matters courteously and professionally
• Escalates to leadership when appropriate

Knowledge, Skills, And Abilities

• Ability to articulate the mission of AdventHealth and its affiliated Network Access Centers
• Strong attention to detail and ability to take initiative to resolve inquiries and issues
• Demonstrated personal commitment to promoting and providing excelled customer service
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment

Education and Experience

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field Of Study N/A
• 1+ year of prior experience in a call center or customer service environment [Required]
• Experience in a healthcare setting focused on patient care [Preferred]

Additional Information

• Certified Medical Interpreter (CMI) [Preferred]

Physical Requirements

View physical requirements here

Pay Range

$15.87 - $25.38