Network Specialist

About the role

Assists with the administration, planning and management of the configuration, installation and maintenance of the credit union’s local area network and wide area network (LAN/WAN), web filtering appliances, network analyzers, firewalls, switches, TCP/IP protocols and other network communications systems and services.

Responsibilities

• Assists in the design, installation and maintenance of the network architecture.
• Performs network administration, analysis, and planning, to include VLANS, network appliances, routers, and switches.
• Assists in the installation and deployment of telecommunication equipment at remote locations.
• Works with third party vendors to coordinate, deploy and maintain communication equipment at remote locations.
• Assists with the administration of Web filtering, DNS / DHCP, and WAN optimization appliances.
• Consults with administrators and third party vendors to design and implement cohesive architecture that sufficiently mitigates risk to the company, applying security principles and best practices that meet business objectives.
• Analyzes business and security requirements to develop technical network solutions. Implements security requirements controls, including interface configuration and routing protocols.
• Maintains performance of firewalls, routers and switches; analyzes, troubleshoots and resolves network related issues; performing detailed network traffic and packet capture analysis.
• Troubleshoots, identifies and isolates causes of systems and equipment problems and failures and determines timely solutions; works with users and other infrastructure staff to correct problems and document solutions.
• Participates in the analysis, evaluation and assessment tasks required for purchase and implementation of network and telecommunication hardware and software. Researches, evaluates and orders software based on user specifications; works directly with vendors to test and purchase new hardware and software; develops policies and procedures and participates in installing, configuring and running software and hardware; develops and manages annual budget for network systems.
• Utilizes change management, request, and ticketing systems, documents status updates and problem resolutions.
• Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing network infrastructures and participating in professional associations.

Requirements

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

• Education Requirements: 4 Year / Bachelors Degree - Information Systems, Information Technology, Computer Science or closely related field - Required
• Professional certification such as Comp TIA Network+ or Comp TIA Security+ - Preferred
• Experience Requirement: 1 Year - Progressively responsible experience in the development and oversight of network administration - Required
• Understanding and progressive experience with the deployment of networking equipment and monitoring techniques - Required
• Knowledge of Information Security principles and practice - Required

Qualifications

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Network architectures and theory and principles of network design and integration, including topologies and protocols.
• Apply principles, practices, methods, tools and utilities of systems/network administration and maintenance and for the installation, configuration and operation of network systems, hardware and devices.
• Utilize methods and techniques for performing connectivity testing and troubleshooting, including the uses of diagnostic tools and equipment.
• Apply programming theory and languages applicable to RFCU’s platform/network operating systems.
• Troubleshoot and resolve complex and ambiguous hardware, software and connectivity problems. Resolve problems utilizing advanced knowledge and experience.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follows all physical and online security procedures and maintains strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Physical Demands

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Good hearing, in regular proximity and in louder work environments including but not limited to; warning signals and operating equipment sounds.
• Intermittent lifting and carrying up to 25 pounds.
• Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.

Work Environment

• Provides on-call technical assistance on a 24x7 basis.
• Works in a typical technology office environment.
• Work hours may include early mornings, evenings, nights, weekends or holidays.