Network Engineer III GOVT

Essential Functions

• Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed.
• Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed.
• Work effectively with vendors to resolve issues, escalating issues with the vendor as needed.
• Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed.
• Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments.
• Will be responsible for any Problem Management/Root Cause Analysis that needs conducted.
• Will be responsible for any Change Management that needs conducted.
• Design, configure, implement, and test network changes.
• Design, configure, implement, and test security systems changes and policy changes.
• Perform forensic analysis on network/security events.
• Customer network improvement analysis.
• Review vendor software advisory notifications.

Required Qualifications

• 5+ years of Network Operations experience.
• 5+ years of troubleshooting on Cisco vManage systems.
• 5+ years of experience using Cisco vManage systems and FireMon.
• 5+ years Cisco ASA troubleshooting and Management.
• Cisco SD-WAN Foundations.
• SD-WAN Experience.
• 5+ years of troubleshooting WAN/LAN/WLAN infrastructure issues including: T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc..
• Able to pass FISMA level background checks.
• Customer focused.
• Able to multi-task.
• Work with minimal supervision.