Network Engineer II - Optical

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

About the role

Zayo is seeking a Network Engineer II - Optical to design, link engineer, and implement new success-based capacity onto the existing DWDM network. This role involves effective communication with internal order management personnel and various internal teams to ensure capacity fulfillment and meet performance targets.

Responsibilities

• Design planning, record creation, and capacity fulfillment throughout the U.S. and Canadian networks.
• Work with Project Managers to effectively deliver service requirements to customers.
• Design DWDM network per Network Architectures standards and future growth of the network and customer base.
• Implement DWDM wave circuit designs for the core of the network as needed.
• Create Engineering Design Packages discernible by Operations personnel.
• Provide timely updates to project managers and leadership for service deliverables and due dates.
• Review capacity requests for correctness and clarify design-related items with responsible departments.
• Maintain specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.
• Provide support to field operations to resolve provisioning problems; review and verify technical data to project issues.
• Open, forecast, and maintain a budget based on service commitments.
• Secure quotes from optical vendors, order equipment, move equipment from inventory to the field, and write scopes of work for installation.
• Exercise interpersonal skills when working with all internal customers.
• Perform other related duties or projects as assigned by management.
• Manage workload to identify critical issues and prioritize tasks to meet required due dates.
• Work around obstacles and roadblocks within the order flow to meet Zayo’s priorities.
• Show initiative in completing work.
• Participate in operations-related projects as needed.
• Support manager during customer or network escalations as requested.
• Perform miscellaneous duties, including staying abreast of technology and network solutions, and cross-training when needed.

Requirements

• Bachelor’s degree in a technical discipline or equivalent education, training, and/or experience.
• Minimum of three (3) years of telecommunications and/or data networking experience.
• Ability to meet inflexible deadlines, perform non-predictive multiple tasks, and handle customer conflict to successful resolution.
• Excellent verbal and written communication skills.
• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.
• Experience using Microsoft Office or Google programs and project management software.
• Able to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions in controlled situations.
• Deal with abstract and concrete variables.
• Familiarity with the majority of the following products:
  • Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia.
  • Salesforce, ServiceNow, Sitetracker equivalents.
  • Telecom inventory systems (Metasolv is a bonus).
  • Microsoft Office and Google programs, specifically Visio, Excel, or G equivalents.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B, or any other type of work visa, now or in the future.

Pay

Base Salary Range: $61,100 - $94,000 USD annually, commensurate with experience. Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Benefits

• Excellent Health, Dental, and Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy, including paid parental leave.