Network Director, Remote in Idaho

About the role

The Network Director is responsible for the full range of provider engagement and adequacy strategies. This role oversees and seeks to improve and simplify the end-to-end provider experience, including service interactions, appeals and complaints, and general relationship status.

Responsibilities

• Manage provider complaints to resolution when initiated through regulators.
• Report status updates to IDHW and providers, as needed.
• Implement solutions that educate network on how to resolve issues with UHC resources.
• Proactively partner with providers to identify opportunities for improvement, opportunities for growth and collaboration, and to gain general feedback regarding provider experience.
• Partner with the COO to investigate and solve operational challenges. Report status updates to IDHW and providers, as needed.
• Maintain consultative and collaborative approach with providers through resolution.
• Engage in onsite visits with providers. Utilize data analysis to determine the best strategy to choose which providers should be visited. Factors may include complaints, claim volume, attribution, quality measures, overlap with other teams, etc.
• Manage regulatory reports for the Idaho network. Partner with technical and functional teams to compile and audit reports.
• Manage HCBS Provider Advocates (2), Workforce Development Administrator, Credentialing Coordinator, and Provider Claims Educator, which includes coaching, mentorship, collaboration, auditing and monitoring, establishing development and career planning, and more.
• At least monthly, facilitate meetings with all provider-facing teams including, but not limited to, provider relations, network contracting, growth, quality, and subcontractor provider teams.
• Attend key provider conferences.
• Show leadership with subcontractors who manage provider networks, including dental and vision.
• Lead and facilitate meetings with providers and provider groups including IHA and other provider meetings where regulators are present.
• Attend and contribute to other virtual provider meetings.
• Attend assigned advisory committees and contribute to the conversation showing leadership and subject matter expertise about our provider experience.
• Partner with other provider teams to build expertise and relationships including credentialing, contracting, provider education, etc.
• Partner with providers in the adoption of enterprise tools that reduce administration, including but not limited to POCA (Point of Care Authorizations).
• Monitor Provider NPS with a focus on improvement.
• Oversee provider communications, including the following:
  • Manage annual update and publication of provider manual.
  • Participate in quarterly provider newsletter production.
  • Conduct provider website review monthly and partner with web teams for updates as needed.
  • Attend Call Calibration sessions to better understand provider experience and provide coaching and guidance to customer service team to improve the experience.
• Meet with IDHW and other regulatory points of contact, as needed. Focus on relationship building, maintaining awareness and transparency, and making progress.
• Partner with Member Engagement Coordinator to solicit member feedback around provider experience and network gaps.
• Partner with the SDoH Navigator and Population health team to drive Health Equity initiatives and SDoH goals within the network of providers.
• Partner with UHC and other functional areas on Value Based Contracting opportunities and execution.
• Represent UHC in in-person provider meetings, IDHW Provider Forums, and other Provider Related conferences, which will require the ability to travel within ID at least 25% of the time.

Qualifications

• 5+ years of Provider Network Relationship Experience.
• 4+ years of Medicaid and/or Medicare Experience.
• 4+ years of experience managing multiple projects.
• 4+ years of experience with direct communication with Regulators.
• Understanding of Medicaid contracting process, including downstream agreements.
• Intermediate level of proficiency with MS Word, Excel, and PowerPoint.
• Proven ability to establish and monitor key performance indicators.
• Proven ability to meet deadlines.
• Proven ability to influence course of action when other teams are directly accountable for outcomes.

Preferred Qualifications

• Experience with Compliance Audits.
• Proven excellent organizational skills.
• Proven reporting techniques (SQL, PowerBI, etc.).

Pay

The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.