Network Deploy Technician , Global Network Delivery (GND)
About the role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
As a Network Deploy Technician, you will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. You will collaborate with internal customers and external vendors to facilitate smooth project execution and leverage your experience supporting large-scale, enterprise-class networks as well as network implementation and troubleshooting.
Responsibilities
- Managing work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaborating with various stakeholders to remove project obstacles
- Troubleshooting networking, routing, and interconnectivity issues, including patch panels and patch cords
- Specifying power and cooling requirements and ensuring hardware racking/stacking is completed for new equipment
- Participating in the migration, basic configuration, and rollout of new or upgraded hardware
- Traveling within and outside of the regional work area (reliable personal vehicle and valid driver’s license required)
- Providing management and support of AWS’ vast network infrastructure, establishing and following best practices, and refining operational procedures
- Participating in primary responder rotation and providing after-hours support as needed
Physical Requirements
- Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
- Work in an environment that operates 24/7, including after-hours support
- Work in cramped, elevated, and/or noisy environments
- Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day
- Safely ascend and descend ladders, stairs, and gangways without limitation
- Work in data center environments (racking and stacking gear, cable management, hot/cold aisle containment)
Requirements
- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Experience with computer hardware troubleshooting and repair
- Ability to lift and rack equipment up to 40 pounds
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience in similar technical roles
Preferred Qualifications
- Experience working in cramped spaces or elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment
Pay
USA, OH, Johnstown - $30.91 - $54.18 USD hourly
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans)
- Employee Assistance Program (EAP) and mental health support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and surrogacy reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
Learn more about our benefits at amazon.jobs/en/benefits.