Network Architect/Administrator

NRI North America is seeking a Network Architect/Administrator to join our professional services team supporting a K-12 school district environment.

About the role

This role is responsible for the operation, design, implementation, maintenance, and security of the district’s computer network infrastructure, including LAN/WAN, Internet, network servers, voice and video systems, and related security services. The position supervises network technical support and security staff, provides advanced troubleshooting, and emphasizes system reliability, service quality, and customer satisfaction.

Responsibilities

• Design, implement, maintain, and oversee the operation of district network infrastructure systems, including security, data, voice, video, and cabling.
• Evaluate, analyze, and resolve problems within network infrastructure and security systems; design and review solutions to minimize delays and maximize support for curriculum and administrative systems.
• Assess technology service availability and recommend options for redundancy and failover.
• Serve as the lead technical expert for complex network and security segmentation issues that cannot be resolved by other technical support staff.
• Supervise network technical support staff by providing documentation, direction, training, and assistance; ensure quality control and customer satisfaction; perform appraisals and coordinate personnel actions with technology leadership.
• Research current network and end-user device technologies and assist with the District Technology Plan, Disaster Recovery Plan, E-Rate Telecommunication Equity Aid, and technology grants or funding.
• Review, test, and determine whether technology systems and network hardware or software components meet quality and compatibility standards.
• Use network modeling and analysis to estimate traffic growth and support long-term infrastructure planning.
• Select equipment for purchase or inclusion on approved standards lists.
• Use monitoring systems to maintain network infrastructure and identify potential design or reliability issues.
• Plan and budget for future equipment and software acquisitions or upgrades, using TCO and ROI models to support recommendations.
• Develop technical specifications, bids, and requests for proposals; evaluate submissions and recommend vendors.
• Maintain district-wide standards for classrooms, network infrastructure rooms, and data, wireless, voice, and video cabling; verify installations comply with contracts and cabling standards.
• Lead projects and assign duties within the Network Infrastructure area, coordinating communication, procurement, vendors, and project completion.
• Develop custom software and automation to streamline infrastructure, network, phone, and security workflows, including equipment configuration and user service changes.
• Prepare monthly written reports identifying major system status, failures, deficiencies, and potential issues.
• Develop and maintain a professional development plan.
• Perform other related district technology duties as needed.

Requirements

• 2 to 5 years of experience supporting Cisco network infrastructure, including telephony, switches, wireless, ISE, or equivalent network support experience in a small to medium-sized organization.
• Comprehensive working knowledge of network services and related data, voice, and video communications, including LAN and WAN.
• Experience with network operations and hardware currently supported by the district.
• VoIP systems support.
• Proficiency with networking protocols including TCP/IP, IPv6, VLANs, routing, and switching.
• Knowledge of network hardware and software.
• Experience with network security, cloud technologies, educational technology, and wireless networking.
• Understanding of educational technology standards and best practices.
• Familiarity with LAN and WAN hardware and software, switches, servers, and multi-layer devices.
• Expertise in network design, cabling standards, the OSI model, and network protocols.
• Ability to identify and resolve connectivity, performance, and security issues.
• Experience using test equipment and diagnostic software, including protocol analyzers, to assemble, evaluate, and repair systems.
• Technical writing and documentation skills, including diagrams, procedures, and policies.
• Two or more of the following Cisco certifications: CCNA Routing and Switching, CCNA Wireless, CCNP, or CCNA Voice.
• Prior K-12 work experience.

Benefits

• Health, Vision, and Dental Insurance
• Life Insurance
• Health/Dependent Care Flexible Spending
• 401(k) Plan
• Short-Term and Long-Term Disability Coverage
• Generous Vacation and Flex Time Off Programs
• Company Paid Holidays
• Training and Development Opportunities

You'll work with a collaborative, results-oriented team in a dynamic and positive environment, supporting large, sophisticated, and progressive clients throughout North America.