Network and Systems Administrator
Position Information
Title: Network and Systems Administrator (Level 2 Support)
Department: Information Technology & Services
Full Time, Exempt Classification: E/A/M II
Classification: E/A/M II
Position Summary
Under the general supervision of the Senior Director of Information Technology Systems and Senior DevOps & Infrastructure Technical Lead, the Network Administrator (Level 2 Support) provides escalated technical support for the university's wired and wireless network infrastructure.
Consolidated Role Responsibilities
Supports campus-wide network performance, reliability, and security, escalating complex or unresolved issues to the Senior Director of Information Technology Systems and Senior DevOps & Infrastructure Technical Lead.
Performs routine network hardware and software maintenance, including configuration backups, patches, and security updates.
Identifies network problems, determines root causes, and implements resolutions within the scope of the position.
Helps ensure the uninterrupted function of essential networking services and equipment across campus and residence facilities.
Provides second-tier (Level 2) technical support for network-related help desk tickets escalated from Level 1 Service Desk staff.
Troubleshoots and resolves wired network port and connectivity issues for staff, faculty, and students.
Mentors and provides guidance to Level 1 Service Desk staff on network-related troubleshooting techniques.
Documents ticket resolutions and maintains accurate records within the ticketing system.
Installs and maintains wireless access points, antennas, and related hardware and software for students, faculty, and staff.
Monitors and troubleshoots wireless connectivity issues across campus.
Creates and maintains a database and inventory of installed wireless devices.
Affords assistance in implementing and maintaining network security protocols, including endpoint protection and access controls.
Participates in network planning and cybersecurity planning activities under the direction of the Network Manager or Senior Director of Information Technology Systems.
Supports backup and disaster recovery procedures for network systems.
Maintains inventory of network equipment and orders supplies and repair or replacement parts as needed.
Works with vendors to ensure network components are appropriate, assisting with installation and configuration when required.
Affords assistance in tracking warranties, licenses, and maintenance agreements for network hardware and software.
Education and Experience
Minimum education: An associate's degree in MIS, Computer Science, or a related field (a combination of network certifications, relevant experience, and training may be substituted for the degree, i.e. CompTia A+, Network+, Security+).
Minimum experience: Two (2) years of experience installing, maintaining, and troubleshooting network and computer hardware and software. Experience in an educational setting preferred.
Physical Requirements
The position requires the ability to traverse the campus, stoop, bend, and climb stairs to access network equipment in various locations.
Must be able to lift approximately 10-20 pounds, have finger dexterity for keyboard and equipment use, and possess excellent motor skills.
Must be able to communicate information and ideas so that others will understand.
Disclaimer
This list of responsibilities is not exhaustive. Details relating to both essential and non-essential functions of the job are not precise and are only an approximation, which can vary on a day-to-day basis and are subject to change on an as-needed basis and/or in the sole discretion of supervisory management.