Network and Systems Administrator

Additional Considerations (if Any)

About the role

At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Responsibilities

• Maintains ongoing support and management of elements of the technical infrastructure.
• Monitors performance, implements changes, performs backups, maintains documentation, and applies new patches and versions when required.
• Investigates and troubleshoots issues with diverse scope.
• Works independently to provide ongoing support and management of elements of the technical infrastructure.
• Monitors infrastructure performance, troubleshoots more complex issues and deploys solutions.
• Implements basic infrastructure monitors and alerts.
• Reacts to infrastructure alarms triggered by monitoring tools.
• Performs routine infrastructure updates and maintenance tasks.
• Performs routine provisioning of infrastructure and devices.
• Provides second level troubleshooting support and assistance to NOC and Support Services.
• Interacts with end-users in order to troubleshoot infrastructure related issues.
• Raises tickets with 3rd party vendors.
• Contributes to root cause analysis.
• Creates and maintains a disaster recovery, security and backup and restore plan.
• Evaluates new technologies to optimize network efficiency and performance.
• Tracks the parts inventory and maintains knowledge base documentation.
• Reports to work when scheduled and works expected number of hours.
• Participates in off-hours on-call rotation.

Requirements

• A bachelor degree is preferred, or relevant experience.
• Must be physically able to perform sedentary work: operating a computer, occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must be able to perform the following physical activities: meeting with customers, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

Qualifications

• Security principles and best practices.
• Performance monitoring and observability techniques and tools.
• Networking principles.
• Data storage systems.
• Directory services.
• Cloud computing, and virtualization technologies.
• Programming & scripting languages.
• Configuration management.
• Desire to grow as an individual through continuously learning new techniques.

Skills

• Knowledge of security principles and best practices.
• Performance monitoring and observability techniques and tools.
• Networking principles.
• Data storage systems.
• Directory services.
• Cloud computing, and virtualization technologies.
• Programming & scripting languages.
• Configuration management.
• Desire to grow as an individual through continuously learning new techniques.

Benefits

N/A

Pay

N/A

Schedule

Monday- Friday 5PM-2AM with rotation of 9PM-5AM