Network Administrator, Network Operations

About the role

Join the team that connects California to the world — advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. CENIC operates the California Research and Education Network (CalREN), a high‑capacity computer network with more than 8,000 miles of optical fiber serving over 20 million users across California, including the vast majority of K‑20 students, educators, researchers, and individuals at other vital public‑serving institutions. Reporting to the Manager, Network Operations, the Network Administrator is a full‑time hybrid position with no supervisory responsibility. Work Environment: This position operates in a professional office environment with standard office equipment, including computers, telephones, photocopiers, and filing cabinets. Work Authorization: Documented proof of identity and legal eligibility to work in the United States is required; applicants must be authorized to work for any employer in the U.S.; CENIC is unable to sponsor or take over sponsorship of an employment visa at this time and does not offer STEM OPT training opportunities.

Responsibilities

• Monitor: Proactively monitoring CENIC networks to detect problems and resolve them with assistance from Network Engineers as needed; participate in daily triage shift rotation and respond to new alarms, emails, and tickets; review and contribute to daily shift turnover reports; assist with proactive monitoring of pre‑production devices and completing burn‑in testing.
• Troubleshoot: Problem troubleshooting and resolution, including interaction with carriers, vendors, and Network Engineers; open tickets for simple circuit bounces, continue to monitor, and then resolve; assist Network Engineers with opening telco and TAC support tickets for outages.
• Customer Service: Initial problem troubleshooting with CENIC associates, resolving issues with assistance from Network Engineers as needed; respond to service requests via phone and ticketing system; responsible for coordinating hub site access requests; assist with sending notifications to the community related to outages and maintenance.
• Maintenances: Responsible for processing vendor and campus maintenance activities; coordinating shipment of equipment to associate and hub sites; coordinating the return of equipment to La Mirada; process non‑impacting change control requests from senior engineering; assist with post‑maintenance tasks; process readiness and decommissioning of new devices and circuits.
• Documentation: Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material; maintain accurate inventory for network equipment, which includes investigating and resolving inventory discrepancies.
• Continuous Improvement: OKR Execution: sets, monitors, and achieves OKRs that align with organizational goals; identifies and implements data‑driven enhancements to processes, systems, and outcomes; tracks progress, adjusts plans as needed, and ensures measurable results.
• Special Projects: Participate and assist in special projects involving operations and/or external groups within the organization.

Requirements

• 1‑2 years of supporting customers and resolving issues in a live network production environment.
• Completed formal