Network Operations Administrator (on-site)

Responsibilities

• Monitor network performance and availability using monitoring tools.
• Respond to alerts and incidents promptly according to established procedures.
• Perform initial troubleshooting and resolution of network issues.
• Document all incidents, including their resolution steps and outcomes.
• Maintain accurate records of network configurations and changes.
• Coordinate with other IT teams and vendors.
• Provide technical support and guidance to end-users and other IT staff.
• Conduct routine checks and maintenance tasks to ensure network health.
• Participate in the implementation of network upgrades and enhancements.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree required.
• 3-5 years of experience in an IT support role required.
• Network/Systems/Security experience preferred.
• Healthcare experience preferred.
• Cisco Certified Network Associate (CCNA) preferred.

Skills

• Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology.
• Strong analytical skills, Ability to solve problems.
• Competency in MS Office Suite and ticketing systems such as ServiceNow.
• Understanding of multiple data centers and towers.
• Expertise with multiple levels, types, and environments of monitoring.
• Knowledge of tools integration and automation.
• Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools.
• Knowledge in M365.
• Familiarity with Avaya and Cisco (CSM).
• Network and Security background.
• Experience working in hospital/ambulatory environments.
• Prioritization of patient safety at all times.
• Strong communication skills with Management.
• Adherence to technology and security standards.
• Ensure network is in a constant operational status.
• Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed.
• Thorough understanding of IP Networks, including VLANs.
• Firewalls, switches, routers and other network equipment (Cisco, etc.).