Network Administrator II

About the role

The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization’s network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner.

Responsibilities

• Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms
• Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments
• Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems
• Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals
• Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance
• Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices
• Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements
• Participate in and co-lead network process improvements and cross-functional IT initiatives
• Research and evaluate new network technologies and hardware to support procurement and long-term strategy
• Document work and manage tasks, projects, and incidents using help desk and ticketing systems
• Provide after-hours and on-call support as required to maintain critical services

Requirements

• One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience, Technical diploma or certificate in Information Technology with 5+ years of IT experience
• Strong hands-on experience with network devices (routers, switches, access points, firewalls)
• Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design)
• Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions
• Experience supporting Windows desktop and server environments (Windows 7–11, Server 2012–2019)
• Proficiency with Microsoft 365, Office, SharePoint, and Active Directory
• Strong analytical, troubleshooting, and problem-solving skills
• Able to work independently while collaborating across teams
• Excellent written, verbal, and interpersonal communication skills
• Customer-focused mindset with the ability to explain technical concepts clearly

Qualifications

• 3+ years of experience in a Network Administrator role
• Exposure to ITIL processes and service management frameworks
• Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy)
• Experience supporting VOIP or phone systems (Cisco, Avaya)
• Strong understanding of enterprise hardware, software, and network support practices

Skills

• Strong hands-on experience with network devices (routers, switches, access points, firewalls)
• Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design)
• Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions
• Experience supporting Windows desktop and server environments (Windows 7–11, Server 2012–2019)
• Proficiency with Microsoft 365, Office, SharePoint, and Active Directory
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Customer-focused mindset with the ability to explain technical concepts clearly

Benefits

• Three comprehensive Medical plan options
• Prescription Dental Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic