Network Administrator II

Responsibilities

• Proactively manage and monitor the network monitoring environment to ensure performance, availability, and timely issue detection using approved tools.
• Respond to, troubleshoot, and resolve network incidents and service requests across varying levels of complexity, from basic to advanced.
• Configure and maintain network devices (switches, firewalls, wireless access points) on multiple platforms with minimal supervision.
• Perform user access changes, VLAN updates, and port configurations following documented procedures.
• Implement and maintain firewall rules, VPNs (site-to-site and remote access), and ACLs.
• Implement required firmware updates and vulnerability remediation across network environment within required time frames.
• Troubleshoot and correct wireless signal coverage, authentication, and performance issues.
• Configure and troubleshoot Layer 2 and Layer 3 technologies (VLANs, STP, OSPF, BGP exposure).
• Troubleshoot connectivity issues (LAN, WAN, VPN, wireless) and escalate to leadership as required.
• Analyze logs, packet captures, and alerts to identify root cause. Proactively identify capacity or performance risks.
• Support cloud and hybrid network connectivity (Azure) with support from Network Engineers and vendor.
• Use scripting or automation tools (PowerShell, Python exposure) for network tasks.
• Support network-related projects and implementations with minimal supervision.
• Follow change management and security policies for all network activities.
• Provide Help Desk Escalation Support
• Respond to escalated tickets from the service desk that require network admin support and follow appropriate ticket procedures.
• Collaborate with other IT team members to troubleshoot and resolve technical support issues.
• Perform other end user technical support as needed.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
• High School Diploma required.
• 2 years of experience focused on networking technologies required.
• Understanding of TCP/IP, UDP, DNS, and DHCP. (High proficiency)
• Knowledge of physical network equipment and data centers. (High proficiency)
• Strong troubleshooting and documentation skills. (High proficiency)
• Ability to utilize Powershell, Python, and automation tools for network automation. (Low proficiency)
• Implement, configure, and troubleshoot network equipment and applications. (Medium proficiency)
• Share information in an appropriate and timely manner. (Medium proficiency)
• Interact in a positive, respectful manner to establish and maintain cooperative working relationships. (Medium proficiency)
• Experience with ServiceNow or other ITIL platforms. (Medium proficiency)
• Demonstrated accuracy and productivity in a changing environment with constant interruptions. (Medium proficiency)
• Develop precise system documentation for routine tasks to ensure consistency by other administrators factors and organizational environment. (Medium proficiency)
• Perform routine standardized maintenance tasks such as updates, patches, and backups. (Medium proficiency)
• Cisco Meraki Solutions Specialist within 120 Days required.
• CCNA - Cisco Certified Network Technician preferred.
• AZ-104 Microsoft Azure Administrator Associate preferred.