Network Administrator II

Description

PHS is seeking a Senior Network Engineer to design, operate, and improve the hybrid network [on premise and cloud] spanning multiple sites and a cloud hub environment. This role focuses on reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, and disciplined change management and supporting a compliance-driven environment (HIPAA, ITAR, CMMC-aligned).

Primary/Essential Duties And Responsibilities

• Monitor and ensure all network daily operations are maintained and documented including performance, availability, utilization, throughput and latency.
• Support, configure, maintain and upgrade network devices, firewalls and servers.
• Install and integrate new network hardware and firmware, servers and applications.
• Update firmware, maintain the documented inventory.
• Support, configure, maintain and upgrade the Active Directory environment.
• Mentor the junior IT team and the Network I staff as a senior administrator.
• Coach support staff and maintain runbooks and knowledge articles to improve faster first-line resolution improvement in IT processes and practices.
• Manage effective technical support for end users, applications, data systems and infrastructure including off hours and the on-call support schedule as tier II system administration.
• Support the operational physical security and video systems, standardize deployments and user security devices.
• Perform periodic audits and documentation, liaison with security vendors and perform assessments.
• Support physical security and camera systems with standardized deployments, documentation, and audits.
• Perform preventive maintenance such as patching, backup checks, failover testing, tunnel checks, capacity reviews, and hardware health checks.
• Maintain, configure and audit the network multi-function printers, print servers and networked print devices.
• Install, configure and maintain the wireless infrastructure. Perform audits and document wireless services.
• Develop and update network mapping documentation across the LAN and WAN. Maintain and confirm wireless coverage and performance through regular reviews and audits.
• Ensure compliance with relevant regulations and industry standards related to data privacy, security, and network operations.
• Support disaster recovery and backups for critical network and system services.
• Enforce change control and keep accurate documentation for configurations, changes, incidents, and resolutions.
• Provide senior escalation support for major outages, leading triage, recovery, and root-cause analysis.

Knowledge, Skills, And Abilities

• Strong knowledge of IT infrastructure, networking, security, cloud and software networked applications relevant to multiple lines of business including manufacturing, healthcare and social services environments.
• Excellent communication, organizational, time management, project management and customer service skills.
• Deep understanding of the relationship between network, data and infrastructure environments.
• Proficient in current Microsoft 365 infrastructure and Office Suite, Azure, and SharePoint.
• Remote management services, diagnostic tools and distributed management tools.

Qualifications

• Bachelor’s degree in information technology or similar and/or 5+ years equivalent work experience as a Network Engineer.
• Practical experience with network monitoring platforms and troubleshooting using logs and packet analysis.
• Experience supporting SD-WAN and multi-site WAN architecture.
• Strong knowledge of TCP/IP, routing (IPsec/BGP/OSPF), switching (VLANs/STP), firewall concepts, VPNs, and Wi-Fi6.
• +6 years’ experience with Microsoft Server legacy and current Operating Systems and networking protocols.
• Advanced administration skills using Microsoft Server including Active Directory, Group Policy, DNS, DHCP and VPND.
• Demonstrated discipline in documentation, inventory management, and change control in production environments.
• Working knowledge of VMWare technology and virtualization networking support.
• Experience working with Unified Communication Systems such as Zoom, VoIP, fax and phone systems.

Preferred/Desirable

• Experience with cloud networking (Azure preferred): VNets, subnets, NSGs, routing, VPN gateways, and hybrid connectivity patterns.
• Experience supporting Microsoft 365 network readiness and performance considerations.
• Experience with Fortinet and Check Point environments (firewall, VPN, management platforms).
• A strong educational background in data security and compliance, Network+, and CCNA certifications.
• Familiarity with compliance-oriented environments (HIPAA, ITAR, CMMC/NIST alignment).