Network Administrator - Hospitality

Responsibilities

• Participate in the design, deployment, and configuration of systems in customer environments.
• Implement and configure hotel IT systems, including PMS, POS, and guest-facing technologies during project engagements.
• Plan, configure, and maintain network security components including firewall rules, VPNs, and segmentation.
• Set up and document monitoring tools during deployments as part of the solution delivery process.
• Provide post-deployment support and knowledge transfer to ensure client operational readiness.
• Work directly with clients to implement project-based solutions tailored to their technical and business requirements.
• Collaborate with project managers to ensure technical deliverables align with project milestones.
• Develop, document, and maintain procedures for system utilities such as backups, restores, performance tuning, and configuration.
• Perform in-place and migration-based upgrades of Windows desktop operating systems across enterprise environments, ensuring minimal user disruption.
• Document backup and recovery procedures as part of project deliverables.
• Implement infrastructure solutions, including network equipment, servers, and software at customer sites and in the data center.
• Provide consultation and support through written, verbal, and face-to-face interactions, addressing the unique challenges of the customer’s environment.
• Create comprehensive technical documentation for all work completed, ensuring clarity and accessibility for customer IT teams.
• Manage and administer Point of Sale (POS) systems and hospitality management systems, ensuring they operate efficiently and meet business needs.
• Troubleshoot and resolve complex issues related to POS systems and hospitality management systems, providing expert-level support.
• Oversee the integration of POS systems with other enterprise systems, ensuring seamless data flow and operational efficiency.
• Collaborate with vendors and service providers to optimize the performance and functionality of POS and hospitality management systems.

Qualifications

• Strong written and oral communication skills
• Strong customer service skills (ability to treat others with respect and empathy)
• Industry relevant certifications such as CompTIA A+, Network +, Server +
• Excellent time management and attention to detail
• Experience with setting up, managing, and troubleshooting hospitality management systems such as Property Management Systems (PMS) or Central Reservation Systems (CRS).
• Experience with hotel-specific systems such as PMS (e.g., Opera, Micros) and POS systems.
• Experience with implementing, configuring, and supporting Point of Sale (POS) systems used in retail and hospitality environments.
• Understanding of basic L2/L3 network topology and troubleshooting, and knowledge of network technologies, including but not limited to DHCP, DNS, VPN, VLAN, BGP, IPSEC
• Responds to and identifies, isolates, and prioritizes the determination and resolution of significant problem events (e.g., router, switch, server, carrier, and cable interface problems) through the use of network management tools, test equipment, and/or the diagnostic capabilities of firewalls, routers, and switches.
• Minimum 2-4 years’ functional experience working in a Windows-based server environment, understanding Active Directory. (Managing Domain controllers, CA, IIS, Group policy etc.)
• Understanding of VMware or Hyper-V
• Experience with Fortinet solutions is a plus
• Willingness to expand your technical skill set outside of core technology strengths
• Associates degree in Information Technology field or 3-5 years’ work experience in the technology field
• Collaborate with project managers to align technical delivery with project milestones and deliverables
• Document architecture, deployment procedures, and handoff materials
• Conduct discovery workshops and assess client environments to develop solution designs.