Network Administrator

About the role

The Network Administrator reports to the Manager, Managed Services and works directly with customers to provide day-to-day network administration and troubleshooting support. This position also occasionally participates in other areas and projects, such as circuit activations, managed services on-boarding, and performing configurations, installations, and upgrades on customer contracts.

Responsibilities

• Serve as a direct point of contact for customer, service provider and internal staff interaction
• Monitor and maintain operating systems, network configurations, software applications, and hardware
• Administer and monitor system availability and performance tools
• Add and enhance monitoring objects for SNMPC and various systems
• Troubleshoot and resolve complex problems
• Solve or document and further escalate issues as needed
• Update and create internal articles and/or documentation
• Work closely with internal and external customers
• Troubleshoot equipment connectivity and perform layer 1-3 troubleshooting
• Perform loop testing to determine and isolate problems on the path
• Provide technical support to internal staff as well as external customers

Requirements

• 3+ years of progressively responsible, hands-on operations experience in a high availability network and data center environment
• SQL Server administration and/or management experience
• Significant experience with IIS, Active Directory, Windows networking administration, and knowledge of web technologies
• Linux administration
• Comprehensive knowledge of Windows operating systems for servers and workstations, including Windows Server 2008
• VB and batch scripting experience
• Working knowledge and understanding of DNS
• Networking, Microsoft, and VMWare certification preferred

Skills

• Excellent written and verbal communication skills
• Able to work independently and within a customer oriented, positive team environment
• Demonstrate excellent attention to detail
• Ability to multi-task efficiently, work independently and/or as a part of a team
• Able to learn and adapt to new technologies through self-directed training
• Ability to interact with clients in a professional, articulate manner